First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

Overall good, but could be...

Liked: Location and easiness of access.
Disliked: Building and room space

Superb

Great airport access to LaGuardia....

Liked: Happy with the quick, overnight stay!
Disliked: Not having the breakfast out at 5:45 am. As we left for airport at 6:00 am. (They did have coffee though!)

Very good

It was good a stay

Liked: The breakfast was good but I think the turkey bacon was overcooked
Disliked: Everything was good

The room, location was good.

Liked: The size of the suite!
Disliked: Having to wait 3 hours for extras towels.

Expensive and poorly run

Liked: Some good amenities with gym and breakfast
Disliked: Dirty sheets on the bed at check in and one customer agent at the front was particularly awful. Not apologetic for dirty sheeted like it was no big deal.

Beyond my expectation at a...

Liked: Staff was excellent and patient at a time when people could have been nasty. The girl at the desk was kind and attentive.

Exceptional