Holiday Inn Express & Suites Houston IAH-Beltway 8, Houston

Not value for money but...

Liked: Shuttle bus: Free and arrived after calling for it at the airport.Room: Large and spacious. Nice comfortable bed. Lots of charging sockets.Bathroom: Large and spacious. Good lighting. Toiletries provided.
Disliked: Check-in: Difficult front desk clerk, didn't recognise second name on the booking even though it was clearly listed. Refused to allow check-in. Eventually spoke with his manager and check-in was allowed.Room: Smelled of smoke, despite being a non-smoking room. Unable to open windows. Dense air. Very noisy with sound from outside. Definitely not soundproofed.Bathroom: Shower was very weak, difficult to angle properly.Breakfast: Extremely limited - cereals, yoghurt, eggs, bread, coffee, juice.Staff: Lacking initiative, stand-offish.

Superb

Liked: Clean and spacious, well equipped room. Airport shuttle from and to the airport worked very well. Quick and friendly check in

Everything is nice but the...

Liked: Nice location, nice service. Even for the room, it is a nice layout
Disliked: Facility is too old and worn out. Definitely needs a renovation. Well, you get what you paid for.

Good

Liked: it was excellent service by the lady serving. She was like a full service waitress, not just cleaning up, but actual serving like in a restaurant.
Disliked: The shuttle pick up service was AWFUL.When I called they said it would be 5 minutes. I waited about 15 minutes and called back and they said he will be there in 5 minutes. 15 more minutes I gave up and called an Uber. When I was about to arrive at the hotel I recieved a call asking if I was still looking for a pick up? It would be about 25 minutes?? BRUTAL.

I showered. I slept. I...

Liked: The hotel was conveniently located. The breakfast was good. The bed was comfortable.
Disliked: The room and bathroom were not very clean. The floors were dirty. The light switches were grimy. The towels had stains. I'm glad I always travel with flipflops in which to shower. The place needed a thorough going over. The hotel was also noisy. People were loud in the hallway. I don't know what was going on in the room above ours, but the ceiling kept pounding. At breakfast, all the utensils were plastic, and the plates and bowls were Styrofoam. Two whole garbage bins were filled with non-biodegradable waste after one breakfast. So on a yearly basis, this hotel produces a great deal of pollution. Switch to compostable materials.