Hotel Cass - A Holiday Inn Express At Magnificent Mile Guest Reviews
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|1.6 miles from Chicago centre|
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Ricchio, Franksville, visiting Rosa's Lounge Tue, 2 December 2014
Liked: Room was clean; breakfast was great; great location for hotel.
Disliked: Room was small, no chair. Parking charges were expensive.
Virgilhs Sun, 14 October 2018
Excellent price/value place to stay...
Liked: The hotel is ideally located to access one of Chicago's most interesting areas. Public transportation is available within 3 blocks and good restaurants are within easy walking distance. The staff was very friendly and cooperative.
Disliked: Because I was on a business trip, having a space in the room to sit and work would be desired. In fact, having a chair in the room would have provided added comfort.
Forrest Sat, 13 October 2018
Sandra Mon, 8 October 2018
Ann Mon, 8 October 2018
Liked: Room was small
Andrea Sun, 7 October 2018
Liked: The breakfast selection was really good for a continental breakfast, so no complaints there. The convenience of the location is perfect. The staff was really attentive and very polite.
Disliked: The rooms were a little smaller than expected, but it?s a hotel in the city so that?s just the way it is.
Pomi Sun, 7 October 2018
Liked: The bed was comfortable, great customer service. The room is small but cozy. Overall good.
Disliked: Carpet was a bit dirty and had spots. Pillow smelled but housekeeping took care of that immediately. Payment was confusing as the hotel charged in increments and final charge was done a day after check-out.
Anonymous Sun, 7 October 2018
Liked: The location was great and the staff was very friendly. The room was smaller than I expected, I had a room with 1 queen size bed. The bed was really comfortable and everyone knows how important a comfortable bed is!! I would definitely stay here again
Olivia Mon, 1 October 2018
Liked: The Hotel was centrally located right in the heart of everything. Staff was outstanding. Room was nice and breakfast was delicious.
Wayne Sat, 29 September 2018
Liked: The staff in this hotel very extremely professional and helpful at all times.
The locations is incredible. So quiet, clean and as far as I could tell - safe. Can definitely recommend this part of town.
Disliked: Thin walls - but that can happen right?
Charice Thu, 27 September 2018
Liked: The rooms were so small and dirty, the staff tried to helped and were very nice, but the conditions of the rooms were horeible. I was forced to stay because I traveled by train so no transportation and they charged my credit card at check in and not a check out. And then proceeded to tell me that it would take 5 days ri receive a refund. Kimmy was great she went above and beyond to try to make things right.
Disliked: Sorry posted in the wrong one