Holiday Inn Express Hotel & Suites Pensacola W I-10 Guest Reviews
Write a review
|8.9 miles from Pensacola centre|
Write a review
Tina Tue, 18 September 2018
Always pleased with Holiday Inn...
Liked: I loved how bright the room was... lighting everywhere! I hate a dark room. Also, the hotel and rooms were very clean. The beds were als comfortable. I like that the pillows were a little firmer and not just flat feather pillows.
Disliked: The bathtub was very slippery. We had to go out and buy a bath mat to use during our stay.
Vee Mon, 3 September 2018
Liked: The room was really nice the business extra comfortable best part was the Keurig in the room. Indoor pool was great we did my daughter's 9th birthday party dear and the facility exceeded our expectations. We thoroughly enjoyed ourselves, normally I am a cheap person when it comes buying a room but this is one of the best places we've ever say at!
Disliked: The only thing I could say was the microwave in our room the number 3 digit did not work. We didn't find that out until day of check out but that really wasn't a big deal I still write this in 5 out of 5
Anonymous Wed, 22 August 2018
Carla Thu, 9 August 2018
Best experience so far!
Liked: The breakfast with the pancake machine!!!! Indoor pool, cleanliness and the excellent customer service provided by the staff.
Disliked: Everything was great ;-)
Jason Wed, 1 August 2018
Liked: The comfort of the bed, the biscuits and gravy. The friendly front desk staff. Prompt solutions to an error made at time of check in to our debit card. Breakfast attendant was friendly and kind.
Disliked: We asked for a quiet location. They put us next to the janitoral closest. Sounded like they purposely rubbed the carts against the walls. Which happen to be the same wall our heads was against. Also the secound night. It sounded like elephants was running the halls above us. Kept waking us up. Doors and walls must be super thin, since we could hear the ice machine being used at the end of the hall and countless times woken up by loud kids in the hall. One other thing we didnt care for, was seeing the janitoral ladies all up in their phones every time you seen one of em. None of them smiled or acknowledge you.
James Sun, 29 July 2018
Sandra Thu, 5 July 2018
Great place to stay
Liked: The bed comfortable , clean, breakfast was good
Disliked: If The hot water and hot coffee ready at all times will be the best
Danielle Thu, 14 June 2018
It was a good hotel...
Liked: Michelle was totally amazing. The whole staff really but she was mainly who we dealt with. Pillows were amazing.
Disliked: Breakfast was gross.
Debra Tue, 29 May 2018
Stay was fine, check in...
Liked: The breakfast was very nice as there was a very nice gentleman in charge of it that did a great job! The pool was also very nice.
Disliked: The check in was a nightmare ! After booking online with booking .com prices should stay the same as when you purchase online. After arriving to check in & having to deal with Stacey aka manager who was not the smartest along with her untrained employee Summer. Dealing with these two was like an episode from DUMB & DUMBER ! After wanting to pay cash for 2 rooms with my check card was told could not. Another credit was used later checking my checking account to find out Stacey had with drew room charge & monies for extra people ?? After numerous phone calls to Stacey with 1 in return I was told it was my banks fault & that this was a hold on my account & would pass in a few days. The bank clearly saw money with drawn ? Hoping you do not have to deal with Stacey or Summer, if you see those 2 names upon check in RUN !!
Lizbeth Wed, 4 April 2018