Holiday Inn Express Hotel & Suites Detroit-Utica Guest Reviews
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1.3 miles from Utica centre |
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Erica Wed, 17 April 2024
Passable
Liked: Quick check in nice staff
Disliked: There was blood on my sheets from previous guests
Abdullah Tue, 16 April 2024
Superb
Latrise Sat, 30 March 2024
HORRIBLE!
Liked: Absolutely nothing!
Disliked: Everything. Unprofessional. They knew early morning that the room I booked for FIVE people was not available. They didn't notify me. I show up and they try to put me in a king size room, with FIVE PEOPLE! The fact I was not notified in a timely manner, so I could make other arrangements is ridiculous. The manager was of No help whatsoever, just stared at me, like what I wanted her to do? What about doing your job and alerting a paying consumer that what they paid for was not available and refund their money immediately! Now I have to wait days if not weeks for my refund and had to scramble to find a available hotel for my family and I.
Adrienne Tue, 26 March 2024
We had a lot of...
Liked: Updated and amazing staff
Disliked: The pool was dirty and very old. The hallways and lobby was very dirty I was scared our room would be but our room was very clean. We were first given the wrong room upon arrival then our cards didn’t work. It was a bit of a flustered mess with a toddler but was easily taken care of.
Dustin Mon, 25 March 2024
Exceptional
Gary Sun, 24 March 2024
Superb
Thomas Fri, 22 March 2024
I wouldn't stay there again.
Liked: N/A
Disliked: Just about everything.
Gordon Fri, 15 March 2024
Exceptional
Liked: Everything from the staff to the breakfast
Disliked: A lot of noise on top of our heads
Bennett Tue, 12 March 2024
Exceptional
Rosemary Mon, 26 February 2024
The staff was pleasant
Liked: Breakfast was good! I think Turkey as a meat should be an option as most people don’t eat pork
Disliked: Please take the carpet up it makes the room stink. The dry wall was coming off the wall in the bathroom and the toilet wouldn’t stop running.