Holiday Inn Express & Suites Denton-UNT-TWU Guest Reviews
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3.0 miles from Denton centre |
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Monica Wed, 20 March 2024
Good
Liked: Room was great. Breakfast was plentiful.
Disliked: The pool was frigid, and we were unable to swim. My 7 year old nephew was unhappy he couldn't play in the pool for long as he was so cold.
Samantha Tue, 19 March 2024
Superb
Lucero Mon, 18 March 2024
I’ve never experienced to where...
Liked: Room and bathroom very clean!
Disliked: Service. At the time of booking, I chose a 2 queen bed room. Upon getting to the hotel, I was giving a King bed room. After asking if I could get the 2 Queen room, a guy said that Booking.com only reserved a “standard room” I explained that I had chose 2 beds, if they could honor that, he guy said for $63 more he could, that it would be a King bed and a sofa pull out. On top of sleeping crowded and uncomfortable, our next door neighbors were very loud and laughing all night, didn’t get any sleep until about 3am.
Karina Mon, 11 March 2024
Bad
Disliked: I didn't like that after I booked and made reservations ahead of time for my 2 bed and 1 bed rooms the day of checking-in they gave me something different. It was obvious that they were accommodating a larger group and they didn't care about our stay. They didn't want to work with us and overcharged us to upgrade our rooms if we chose to go with my original reservation. Then they made me feel like a fool that I didn't know how to book a room. They proceeded to show me how to book a room through the app. which was exactly what I had done originally. After that they changed their excuse by saying that once the information is processed to their system they receive something different and give us what is available. I have never experienced this kind of misunderstanding nor wrongfully made reservations like they pointed out to be... They lack professionalism by not taking any kind of accountability to make their guests feel welcomed and a comfortable stay.
Peter Sun, 10 March 2024
Exceptional
Penny Mon, 4 March 2024
It was okay for the...
Liked: The breakfast was not good. Very little choice for nutrition.
Disliked: Breakfast, and the traffic noise
Douglas Sun, 3 March 2024
Very good
Tanita Sat, 2 March 2024
Superb
Joseph Sat, 2 March 2024
Exceptional
Alvino Mon, 26 February 2024
Exceptional