Superb

Exceptional

Very good

Liked: Friendly staff. Location. Room needs updates _ bath needs repairs.

Liked: Very close (2 blocks) to Drake University so we were able to avoid renting a car during our visit to tour the school. Love those Express duvets - comfy at night.
Disliked: Rather tired but tidy building. Our room was spotless but lots of areas of wear in the bathrooms. Still everything functioned. Breakfast room was functional but small also.

Exceptional

Liked: Location Cleanliness Staff
Disliked: N/A

Very nice beds, clean room....

Liked: The beds and bedding were super comfy. Room and bathroom was clean. Breakfast was so so. Eggs and biscuits and gravy were good. the rolls and milk were good.
Disliked: Walls are thin. Can hear the neighbors talking. The pancake maker ran out of battery and there were no more biscuits and gravy at breakfast. The sausage taste like leather. There wasn?t enough seating in the breakfast area for all the people that were there

Excellent except for the breakfast.

Liked: Clean, well maintained, and friendly environment
Disliked: Breakfast was a BIG disappointment. Holiday Inn Express usually offers egg white omelets etc. Not here, unfortunately. The scrambled eggs were burned and inedible. And the toaster was ridiculously slow.

Great customer service!!

Liked: The people!!! Very very helpful indeed. We had to extend our stay due to a snowstorm and they gave us a great rate . Very polite and caring.
Disliked: Breakfast! Was very poor. The bread box was almost empty and the all bread was stale. Scrambled eggs were overdone and almost burnt. Selection was good but the ladies were not really maintaining the food flow. They had to be asked!

Good