Holiday Inn Express Hotel & Suites Bonita Springs, Bonita Springs

Okay

Liked: Breakfast was fine.
Disliked: You have a Tesla charger, picked hotel because of this, and 1) the charger had no power, 2) you had an “elite” sign for customer parking so people parked gas cars where the charger was located. The shower lever to switch from shower to faucet was frozen in the middle so water came out of both in Room 200.

Bad

Disliked: My girlfriend and I stayed April 7-13 the room was 328 it smelled of mold the sheets weren’t clean and the carpet was damp the towels were wet as well the shower was moldy also there was paint missing and scuff marks

Very good

Poor maybe close to fair....

Liked: Marginal breakfast but ok.
Disliked: TV didn't work. Front desk said cable signal was bad. Nothing was done. Pool was filthy. Scum around inside perimeter never cleaned. People would party with excessive alcohol smoking Marijuana with no regard for others. Entry doors that were supposed to be locked at night to be opened with card key were always open. Safety was a concern. Would not stay here again or recommend it. Too bad for Holiday Inn such a bad mark.

Conveniently located and I would...

Liked: Breakfast was good; a lot of variety. Clean kitchen area. Staff members were welcoming, friendly and helpful. Check in was easy.
Disliked: Bathroom tub was peeling. Shower head? Overall, it met my needs and it was clean.

Exceptional

Poor

Liked: Breakfast was good, except first day it was late being put out, there was no caffeinated coffee and initially the coffee was cold left over from the day before.Beds were comfortable.Location was good for our business and convenience of restaurants and shopping.
Disliked: Facility is worn and could use repair and update. Blinds didn't work, baseboard separated from wall, bathtub surface very worn to the point it looked dirty. Ice machine was dirty. Only one elevator, very small and rather slow. We only had decaf coffee in our room, and when we asked for some caffeinated, we were told they didn't have any.