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Holiday Inn Chicago Mart Plaza River North eeef
Holiday Inn Chicago Mart Plaza River North, 350 West Mart Center Drive, Chicago, IL | Area: Downtown - River North
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4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (583 Ratings)
1.1 miles from Chicago centre
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Hotel Description
An indoor pool free Wi-Fi and a central location overlooking the Chicago River are highlights of the Holiday Inn Chicago Mart Plaza River North according to our guests. The contemporary Holiday Inn overlooks the Chicago River and showcases iconic views of the Chicago skyline from all of its 521 spacious rooms and suites. All accommodations feature high-end bedding free Wi-Fi dual-line phones with voicemail and large LCD flat-screen TVs with premium cable. Though there's room service guests can opt instead to dine on Asian and Italian fare at the on-site restaurant and enjoy stellar views in its lounge. A helpful concierge assists with bookings and sightseeing and a modern fitness center sauna and pool provide indoor recreation options. Parking is available for an additional fee. Located in the center of downtown Chicago's exciting River North area and minutes from the Chicago Loop the Holiday Inn is approximately 17 miles from O'Hare International Airport three blocks from the House of Blues and four blocks from the Merchandise Mart. The John Hancock Building is 18 blocks away. Public transportation a few minutes away makes most of Chicago's major attractions accessible. It's three miles to the Shedd Aquarium and less than two miles to the Art Institute.

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Room Service
` Safety Deposit Box
` Sauna
` Vending Machines
` VIP Room Facilities
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Bicycle rental
` Dry cleaning
` Soundproof rooms
` Non-smoking throughout
` ATM/cash machine on site
` Trouser press
` Vending machine (snacks)
` Breakfast in the room
` Gift shop
` Heating
` Fax/photocopying
` Ticket service
` Luggage storage
` Indoor pool (all year)
` Special diet menus (on request)
` Shared lounge/TV area
` Mini-market on site
` Daily maid service
` WiFi everywhere
` 24-hour security
` Accessible parking
` Heated pool
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Happy Hour
` Children television networks
` Kid meals
` Parking garage
` Public transport tickets
` Pool towels
` Shallow end
` Bottle of water
` Tickets to attractions or shows
` On-site coffee shop
` Beach chairs / loungers
` Fitness
` Pool/beach towels
` On-site coffee house
` Sun loungers or beach chairs
` Breakfast options
` Key card access
` Security alarm
` Smoke alarms
` Fire extinguishers

Holiday Inn Chicago Mart Plaza River North Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4.2 out of 5)

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4

Very Good - 4 out of 5

Tammy, New Carlisle, visiting Bottom Lounge Tue, 2 May 2017

The hotel location was perfect and the views were great. We only stayed one night so our needs were few. We came in to Chicago by train and walked to the hotel. We were pleasantly surprised that a room was available and we were allowed to check in early. However, when we tried to get some lunch we were told that lunch was only being served in the bar and the menu we were given was very limited (7 or 8 items).

Liked: We were allowed to check in very early (around 11:00am)
Disliked: No ice bucket in the room; very limited lunch menu and only served lunch in the bar.

1

Poor - 1 out of 5

Sonja, Greeneville, visiting Cadillac Palace Wed, 16 December 2015

Liked: Room was clean, nice decorations
Disliked: On arrival the gentleman checking me in was in training with a ribbon stating so and no one training him. He was unsure of what he was doing and had to leave the desk to go to the back to ask questions, after which he only spoke to get forms signed. Was not courteous at all - maybe I'm just used to southern hospitality. We had no information in the room for areas of attraction, restaurants etc. which I found strange as every place I have ever stayed at has at least a list of channels for the TV which we again did not find in our room. We did go to the desk and ask and got 3 different answers from 3 different people. Validating the parking ticket was a joke - 35 dollars a day to park when we could have parked for 14 dollars a day at other parking garages - most places usually give a discount, not rob the patron. Guess this is the friendly way of Chicago, again. Only being allowed to use a cart with bellhop attached is ridiculous when having to take 2 elevators to the street level. The main reason I chose to stay was in name and service of Holiday Inn, not big city robbery at the expense of the patron. Rooms I reserved in August were on different floors? Again not convenient. This was a Christmas gift for my family from me to them - wow Gatlinburg, TN would have been so much better. We forget how good we have it in the South. On check out they screwed up majorly one more time. We took the room keys when asked at the front desk if we needed to leave them - then guess what? We were stuck in the wonderful parking garage to walk back up the steps into the hotel, up the elevator to wait on the attendant to say sorry, and make a generic ticket for us to get out of the garage. Apparently with the speed and accuracy of this, the problem happens often. Oh and thanks for the wounderful thin walls/adjoining room door to our neighbors - we got to listen to 3a.m. moaning both nights of our stay. Chicago style I would guess. Needless to say, we will not be returning to your facility in the future and hope that those that follow our stay there get better service than we did. Again if you ever get to Tennessee, check out the people who smile at you, enjoy the free parking, the grass, and the fresh air.

3

Pleasant - 3 out of 5

Betty, Farmersburg, visiting Vic Theatre Mon, 13 July 2015

It was outdated for $365 for one night! Exhaust fan from kitchen filled up the hallway at midnight and scared us!

Liked: Love the location.
Disliked: Needs updated.

5

Exceptional - 5 out of 5

Ronald Thu, 12 September 2019

Exceptional

Liked: Friendly staff, clean rooms and decent bar.

5

Exceptional - 5 out of 5

Madina Thu, 5 September 2019

Had a nice stay

4.8

Exceptional - 4.8 out of 5

Ginny Wed, 4 September 2019

nice, clean, quiet, but short...

Liked: no breakfast ( restaurant wanted 35.00 / buffet)
Disliked: no view from our window

4.2

Very Good - 4.2 out of 5

Jose Wed, 4 September 2019

Good,clean and comfort

1.9

Poor - 1.9 out of 5

Lyndsey Tue, 3 September 2019

Dirty room

Liked: View of the river was good
Disliked: My room was dirty, shoe and hair ties from previous guest in the room. Thermostat stopped working in the middle of the night. When I let the front desk know, they didn?t care and didn?t offer any discount for my stay, or even help with parking.

3.8

Good - 3.8 out of 5

Mustafa Mon, 2 September 2019

I was happy with my...

Liked: close to my business point
Disliked: room service receiver on phone was very busy. he accepted 3 different call as stopped to my order and give priority to answer others.

5

Exceptional - 5 out of 5

Jesus Mon, 2 September 2019

Exceptional

Liked: Everything was organized and nice set up.
Disliked: I loved the hotel.

3.4

Pleasant - 3.4 out of 5

Suzanna Thu, 29 August 2019

Pleasant

2.9

Okay - 2.9 out of 5

H Tue, 27 August 2019

Well Short of Expectations.

Liked: Friendly hotel staff. Nice view out south side window.
Disliked: Room #1618. It was 4 nights of 'meh'. Dressers missing knobs. Cracked coffee mugs. Leaking toilet. Lotions not replaced after use. Room needed a good vacuuming. Building security supervisor needs a calmer, more friendly demeanor.

5

Exceptional - 5 out of 5

Susan Tue, 27 August 2019

Exceptional

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Holiday Inn Chicago Mart Plaza River North 350 West Mart Center Drive, Chicago, IL