Hilton San Francisco Union Square Guest Reviews
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|0.5 miles from San Francisco centre|
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Darrah, Clarkston, visiting Bill Graham Civic Auditorium Fri, 8 September 2017
Liked: Clean. Friendly. Very nice. For two girls we felt very safe. Nice big gym! Close to shopping. Comfy beds. We kept saying how safe we felt and how pretty it was.
Disliked: The wait to check in.
Nam D, San Leandro Mon, 15 February 2016
Overall, nice rooms. Only negative is no free parking overnight for hotel guests.
Liked: Nice rooms.
Disliked: Need to pay for overnight parking.
Bryan B, Anchorage, AK Wed, 2 January 2013
Liked: Overall room was nice; very convenient to music - able to walk to all but one show out of 8.
Disliked: Room small; windows sealed.
Cleo Tue, 12 November 2019
Salah Mon, 11 November 2019
Masaaki Mon, 11 November 2019
James Sat, 9 November 2019
Going to San Francisco is...
Liked: Location of the Hilton was close to where I was visiting family. I was able to get a room same day. Easy to register once inside, but registration desk was a bit difficult to find from the parking garage. The breakfast buffet was very good with excellent service by staff. Scrambled eggs were well prepared and tasty. The fruit was delicious (blackberries and cantaloupe in particular). Appeared clean. No bedbugs encountered. Enough towels for the three of us. Although I prefer unscented soap, the Lavender/Verbena soap was not overly scented. Bed was comfortable.
Disliked: Difficult to get in and out of front entrance due to construction and traffic that is not under Hilton's control. . Room was smaller than I expected. Caulking in bathroom needs to be redone. Shower head looked rusty, dirty or moldy. I understand the need to balance esthetics with function but signage for parking, registration desk, etc could be better for those of us coming to the hotel for the first time. On line registration could be clearer. Instructions on how to get Wi-Fi (need to use code in key packet) could have been easier.
Anonymous Sat, 9 November 2019
Liked: Good location, great staff, very clean
Disliked: Beds are a bit old / uneven. Not comfortable at night. Facilities are outdated, no TV connectivity, limited bathroom amenities, etc
Chris Fri, 8 November 2019
Liked: location was ok
Disliked: a little dated,
Janelle Fri, 8 November 2019
Located in a really dirty...
Liked: I liked that I could text the front desk if I needed something rather than wait on hold
Disliked: The area was extremely dirty. Food for sale at the hotel was ridiculously overpriced. No view from our room
Mike Wed, 6 November 2019
Not very cheap but did...
Liked: Hotel was clean and we got a free upgraded room. The view was disapointing as it featured a number of cranes etc. Overall it was what I expected. Would have preferred a better view.
Disliked: The view
Garry Wed, 6 November 2019
Disliked: Staff is not friendly not approachable especially the in room dining service and coffee shop staff are rude. Front desk and concierge are so busy to assist anyone. In room dinning closes at noon, we were told at the time of check in it?s open 24 hrs. It?s not worth the money one is paying. Service is at a level of motel not a hotel.
Ann Tue, 5 November 2019