Hilton Garden Inn Kauai Wailua Bay Guest Reviews
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6.0 miles from Lihue centre |
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Sarah Tue, 19 March 2024
Beware extra fees, ok stay
Liked: The room had great views, was very clean. The main lobby is lovely and easy access to the beach. There are resort activities included in your resort fee, but really only applies if you stay multiple days.
Disliked: The soundproofing could use improvement--you can hear adjoining room toilet flushing like it's in your own room and noisy kids down below. On Booking, it said there was free parking--there is not, it is $25 a day. We ate dinner at Mamahunes and holy resort fees Batman-we ordered two sets of tacos and one drink. It should have cost us about $55 before tip--we got a bill for $80.
Robert Sat, 17 February 2024
It was okay.
Liked: Nice facility, kept clean and maintained.
Disliked: Some front desk staff were a little standoffish. Ironing board in the room was broken.
Maureen Fri, 16 February 2024
Best welcome to the island!
Liked: The staff was absolutely the best!!! The beautiful grounds and the M-W-F Sunrise service and brief educational teaching about the island and culture are a DO NOT MISS!
Marianna Tue, 30 January 2024
I’ve never seen so many...
Liked: Nothing
Disliked: I killed 5 cockroaches during my first night, the rest was too quick and then I stopped counting. There is a constant loud background noise and the a/c is so noisy that you can hear it even if you have earplugs in your ears.
Karina Mon, 22 January 2024
Centrally located on Kauai so...
Liked: The room was spacious and we got an ocean room so that was nice to wake up to sunrise. There's a beach a walk away which I enjoyed and a bar onsite. Pool and jacuzzi were nice and I'd say this hotel was in the middle of Kauai making it the perfect place to stay and enjoy both sides! Beds were comfy and I slept fine, room service towels and everything else were great! Breakfast on site was also good!
Disliked: The hotel was great so I have nothing to say that I didn't like.
Bingham Thu, 21 December 2023
Very good
Noris Sun, 19 November 2023
Disappointing
Liked: Location
Disliked: It needs updating No safe in roomsNo place in bathroom to hang towelsNo place to hang bathing suits to dry
Jeff Sat, 18 November 2023
Superb
Mary Wed, 15 November 2023
Very disappointed
Liked: The location which was close to airport.
Disliked: The ground floor had no elevator access and had to carry luggage down 2 flights. The room was musty and the carpet stained. Our first night while sleeping there was water leaking from the ceiling. Maintenance person came and said we needed to change rooms. We were “Updated to room with partial ocean view”. We had to pack and move our luggage. Went from a king size bed to 2 queens. This room was smaller. We were actually charged for the up grade and I had to ask for compensation for the inconvenience and all the gave us was the difference in the upgrade price.Very disappointed In this Hilton.
Janine Wed, 15 November 2023
Meh you get what you...
Disliked: The towel card trade in situation was inconvenient and reminded me I chose the budget friendly stay. The rooms and floors are wall to wall carpet and smell of mildew. The water did not work for at least 40 mins one day. The parking lot is full of very large and treacherous potholes. Most of the jets in the Jacuzzi do not work. This wasn't my best hotel experience but not the worst. It's a solid C.