Hilton Northbrook Guest Reviews
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3.3 miles from Northbrook centre |
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Rebecca Wed, 27 March 2024
Poor
Liked: Waitstaff friendly and checked water and coffee regularly. Entry and main hotel areas clean and updated.
Disliked: The breakfast was to be included as part of the booking. When arrived at hotel and checking in I inquired as it wasn't mentioned. I was told it was $22 per person. The attendant wrote coupons after 20 min of looking for the details. We went to breakfast it was lack luster with premade items heated up presented in a buffet. The key card system was down so had a attendant take us to our room. Got up to the room one king bed and a chair. Three guests and was booked as a king with sofa sleeper. Had to call down and get a new room. That was done immediately. However this is all 45 min later now we finally get to our room as planned. Change and went to pool and hot tub for some relaxing. Hot tub tile in poor condition paint chipping off areas on walls and near pool. Went to make sofa bed and there was a note to call for bedding. Had to call and get bedding brought up to the room.
Verified Hotel Guest Fri, 22 March 2024
Liked: What I liked most was the staff and their professional.
Disliked: What I least liked was how low the toilets were.
Suzanna Tue, 5 March 2024
Good
Liked: TV OPTIONS WERE NOT GREAT. NO OPTION TO USE MY APPSTV SITUATION COULD BE BETTER
Lawrence Sun, 3 March 2024
Good
Liked: Good location
Leann Mon, 12 February 2024
Exceptional
Ewa Wed, 31 January 2024
Very good time
Liked: Everything
Amanda Fri, 12 January 2024
Exceptional
Kelley Mon, 8 January 2024
The stay was not horrible...
Liked: The building was nice and it was plenty of parking. The restaurant was cozy as well. The room size was good.
Disliked: The door to my room was malfunctioning and would not latch. I called maintenance to fix it. No one followed up or offered a new room with a working door. I had to lift the door up and push for it to catch. Every three minutes it made a clicking noise as if it was unlocking itself . The maintenance guy was so nice and tried his best to fix it but was not successful.Dirty laundry was left outside my door for over 4 hours after my room was cleaned. The fitness area and pool was ok. My room was in the middle of 2 a joining so that was not ideal as I had 2 additional doors in my room that connected to 2 other rooms.
John Thu, 4 January 2024
Good
Zeeshan Tue, 26 December 2023
Bad experience
Liked: No break fast