Hampton Inn By Hilton & Suites Santa Monica Guest Reviews
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0.5 miles from Santa Monica centre |
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Shah Sat, 13 April 2024
Superb
Jamie Wed, 10 April 2024
I definitely wished I stayed...
Disliked: The manager at the front desk was completely rude. I was given the wrong room than I originally booked 3 months prior to arriving for my stay. The manager told me I was lying, that I did not book a balcony room, even after I showed her the email from booking confirm the king balcony room. She told me since I booked off Booking.com, I needed to take it up with them. I travel all the time and this is the first time this is happened, and I always use Booking.com without issue. She again stopped me the next day to tell me it was not her fault I didn’t get the room I originally booked. This property is trashy. Not worth the headache. Employees need to learn proper customer service.
Michael Wed, 10 April 2024
Would not stay again
Liked: Centrally located with beautifully designed hotel and room. Breakfast was great, staff were fantastic and valet service was ideal for our car.
Disliked: Striking employees chanting in front of the hotel starting at 6am every day really ruined our experience and woke up our child after what would otherwise have been a perfect stay. We were offered no explanation or forewarning about the loud noises. There was no safety issue at any time, just an annoyance. Pay your staff.
Hannah Wed, 10 April 2024
Superb
Miguel Wed, 10 April 2024
Great!
Liked: Morning breakfast was great. Everything was close and kids had a great time in the pool.
Samantha Tue, 9 April 2024
Matthew on reception saved our...
Liked: The family room was spacious and the hotel was very clean
Disliked: All the paper cups!!! I like to drink my coffee from a china cup or porcelain at least.
Sally Mon, 8 April 2024
Very disappointing at an over...
Liked: The room was quite large.
Disliked: The hotel is grossly overpriced for what it offers and delivers. The front door was locked when I arrived at around 5pm and it took a long time for someone to come to the reception and notice me standing there. In the morning, I turned on the shower and the water was luke warm at best. It took around 10 minutes for the water to warm up to a decent temperature before I could have my shower. Time I did not have to waste.The fully cooked breakfast was a disappointment - the food was overcooked, the pastries disappeared in a very short time and were not replenished, and, biggest disappointment - there were only plastic knives and forks.
Emma Mon, 8 April 2024
Overpriced, poor quality breakfast in...
Liked: Easy to get around on public transport
Disliked: Dirty Beds uncomfortable Run down roomsOver pricedThe homelessness out the front is insanely bad - it should come with a warning Tram is noisy
Sarah Sun, 7 April 2024
Ok.
Liked: Very clean. Nice location.
Disliked: If I had known there was a labor dispute, I would not have stayed there. Workers deserve a fair wage. Room was never cleaned and pool towels were not replenished.
Niina Fri, 5 April 2024
Superb
Liked: Breakfast was good enough, pool was warmed, location excellent, staff was very friendly.