Good

Liked: Breakfast was okay. Rooms were as expected. Location was good however it was a bit farther from the airport than some others.
Disliked: Shuttle hours didn't meet our needs for early morning flight out of Albany. Shuttle starts at 6:00 a.m.

Pleasant

Liked: We arrived late and left early. Needed a place close to the airport.
Disliked: Should have been a c;lock in the room.

Exceptional

Very good

Liked: Room was a nice size. Temperature was easy to control. Convenient to the airport.

Disappointed and Disgusted

Liked: Location was convenient but room was infested with bed bugs
Disliked: Both of our beds were infested with bedbugs. It was an awful and disgusting experience. My wife suffered some medical conditions from the bites which required a trip to urgent care. We did get our room comped, but had to change rooms at 12:30 AM and we’re supposed to be on a flight by 4:30 AM the next day so we literally got about an hour of sleep, and even in the new room felt very uncomfortable that it was possibly infested as well. On the trip home we had to call Pest Control to be at our house the next day and left all of our belongings in the garage to be sprayed and bagged everything up. We’re still bringing loads of laundry up stairs. It was an awful and horrible experience, we showed the staff the bugs personally, because the photos were not convincing enough for them Instead of the staff saying I will have the manager call you he said I don’t know if those are bedbugs or not. I had to get the managers card from the desk. My father-in-law called him the next day as we were on a flight from New York back to California, what a nightmare this place was I believe it should be red tagged until it is clear of this contamination. I’ve never left a bad review like this in my entire life.

Good

Recent stay

Liked: Friendly staff, comfortable rooms
Disliked: Nothing

Correct

Superb