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Hampton Inn Manhattan - Madison Square Garden Area - Newly Renovated eee
Hampton Inn Manhattan - Madison Square Garden Area - Newly Renovated, 116 West 31st Street, New York City, NY | Area: Chelsea Area
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4.4
HOTEL RATING: 
EXCELLENT
4.4 out of 5 (586 Ratings)
1.9 miles from New York City centre
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Hotel Description
Complimentary breakfast free Wi-Fi and comfy beds next to world-famous Madison Square Garden are among the perks our guests discover at the non-smokingHampton Inn New York-Chelsea-Manhattan. The Hampton Inn offers 136 spacious rooms with modern furnishings free Wi-Fi flat-screen TVs and work desks. No reason to miss your workout routine — the Hampton Inn offers a fitness center. Awake and begin your day with free breakfast (or a grab-and-go breakfast bag for guests on the run) and then ask the friendly staff for advice on sightseeing shopping restaurants and plays. Parking is offered for a fee. The Hampton Inn is near Madison Square Garden and a block from trains and subways at Penn Station. The Empire State Building is just east of the hotel. LaGuardia Airport is a 20-minute drive and JFK and Newark Liberty International are 30 minutes away (all times dependent on traffic conditions).

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
j
Free Parking
u
Swimming Pool
B
Airport Shuttle
q
Accessible
Other Amenities
` Business Center
` Pets Allowed
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Air Conditioning
` Concierge Service
` Hair dryer
` Internet services
` Fax/photocopying
` On-site parking
` fitness center
` alarm clock
` Cable/Satellite TV
` Cocktail lounge
` Complimentary breakfast
` Complimentary buffet breakfast
` Complimentary cocktails
` Complimentary in-room coffee or tea
` Heated guest rooms
` Interior corridors
` Iron
` Late check-out available
` Non-smoking Rooms
` Public address system
` Safe
` Security
` Souvenir/Gift Shop
` Turndown service
` TV
` Voice mail
` Welcome drink
` Free High Speed Internet
` Iron Board
` Free Internet

Hampton Inn Manhattan - Madison Square Garden Area - Newly Renovated Guest Reviews

OVERALL AVERAGE SCORE: 
EXCELLENT (4.4 out of 5)

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5

Exceptional - 5 out of 5

Manuel Wed, 12 June 2019

Good location, facility and staff.

Liked: Easy

5

Exceptional - 5 out of 5

Mon Tue, 11 June 2019

It was so nice and...

Liked: It was excellent
Disliked: It was excellent

5

Exceptional - 5 out of 5

Anonymous Tue, 11 June 2019

Exceptional

2.7

Fair - 2.7 out of 5

Joseph Mon, 10 June 2019

This is a hotel that...

Liked: Breakfast was OK. Location was very convenient. Staff were friendly. Room was clean and although cramped (it is central Manhattan so I understand), and windows cannot open (standard now in many hotels, sadly), the A/C was powerful and clean and the value for space was good.
Disliked: Plumbing is unacceptable. Toilet cannot flush material efficiently and is clearly inadequate in pressure to do so, resulting in frequent clogging. Shower temperature fluctuates wildly at all hours of day. Worst of all, today there is no cold drinking water available from the tap. The manager gave me two small bottles of drinking water since there is normally a $3 charge per bottle in the room. There is simply no excuse for a lack of cool-temperature drinking water from a tap. I cannot imagine how this many plumbing issues co-existing in a hotel cannot result in multiple, frequent complaints. I will see what they will do about it with day staff on duty but I am not getting the impression so far that the managers are empowered to do much to address such grievances, as evidenced by 2 small bottles of cool water and an apology. I expect much, much better on such a basic issue. And the toilet and shower are appalling. Sadly, this otherwise well-staffed and well-maintained hotel gets a "one star" review so far from me, as paying $200-300 per night total, although in Manhattan, doesn't fit with lack of basics like: 1. Toilets that flush; 2. Showers in which one temperature can be maintained for more than a split second, and 3. RUNNING, COOL WATER TO DRINK, for heaven's sake. You can make things better by demanding or at least threatening a partial refund of our hotel costs.

4.4

Excellent - 4.4 out of 5

Debby Sat, 8 June 2019

Fabulous

4.6

Wonderful - 4.6 out of 5

Matthew Tue, 4 June 2019

A nice hotel in a...

Liked: Great location near to Penn Station. Hotel was clean and comfortable and the staff very friendly and professional. Good WiFi and a decent at breakfast.
Disliked: The room was a little bit small for two adults and two teenage children.

4.8

Exceptional - 4.8 out of 5

Max Mon, 3 June 2019

Exceptional

Liked: Room, location and breakfast.
Disliked: Noisy airconditioning (but this is nitpicking).

3.4

Pleasant - 3.4 out of 5

David Sun, 2 June 2019

The hotel was adequate but...

Liked: Nice sized bathroom. Great location.
Disliked: Rooms are tiny. Mattress needed to be replaced. Elevators are very small and are shared by staff (often with laundry carts) and guests.

4.6

Wonderful - 4.6 out of 5

Alexandra Sat, 1 June 2019

Great location, verry nice staff.

Liked: The hotel is near the subway and that really helped us to movie quickly through the city.
Disliked: Breakfast variety.

4.8

Exceptional - 4.8 out of 5

Alan Sat, 1 June 2019

Exceptional

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Hampton Inn Manhattan - Madison Square Garden Area - Newly Renovated 116 West 31st Street, New York City, NY