Hampton Inn Manhattan - Madison Square Garden Area - Newly Renovated Guest Reviews
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|1.9 miles from New York City centre|
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Manuel Wed, 12 June 2019
Good location, facility and staff.
Mon Tue, 11 June 2019
It was so nice and...
Liked: It was excellent
Disliked: It was excellent
Anonymous Tue, 11 June 2019
Joseph Mon, 10 June 2019
This is a hotel that...
Liked: Breakfast was OK. Location was very convenient. Staff were friendly. Room was clean and although cramped (it is central Manhattan so I understand), and windows cannot open (standard now in many hotels, sadly), the A/C was powerful and clean and the value for space was good.
Disliked: Plumbing is unacceptable. Toilet cannot flush material efficiently and is clearly inadequate in pressure to do so, resulting in frequent clogging. Shower temperature fluctuates wildly at all hours of day. Worst of all, today there is no cold drinking water available from the tap. The manager gave me two small bottles of drinking water since there is normally a $3 charge per bottle in the room. There is simply no excuse for a lack of cool-temperature drinking water from a tap. I cannot imagine how this many plumbing issues co-existing in a hotel cannot result in multiple, frequent complaints. I will see what they will do about it with day staff on duty but I am not getting the impression so far that the managers are empowered to do much to address such grievances, as evidenced by 2 small bottles of cool water and an apology. I expect much, much better on such a basic issue. And the toilet and shower are appalling. Sadly, this otherwise well-staffed and well-maintained hotel gets a "one star" review so far from me, as paying $200-300 per night total, although in Manhattan, doesn't fit with lack of basics like: 1. Toilets that flush; 2. Showers in which one temperature can be maintained for more than a split second, and 3. RUNNING, COOL WATER TO DRINK, for heaven's sake. You can make things better by demanding or at least threatening a partial refund of our hotel costs.
Debby Sat, 8 June 2019
Matthew Tue, 4 June 2019
A nice hotel in a...
Liked: Great location near to Penn Station. Hotel was clean and comfortable and the staff very friendly and professional. Good WiFi and a decent at breakfast.
Disliked: The room was a little bit small for two adults and two teenage children.
Max Mon, 3 June 2019
Liked: Room, location and breakfast.
Disliked: Noisy airconditioning (but this is nitpicking).
David Sun, 2 June 2019
The hotel was adequate but...
Liked: Nice sized bathroom. Great location.
Disliked: Rooms are tiny. Mattress needed to be replaced. Elevators are very small and are shared by staff (often with laundry carts) and guests.
Alexandra Sat, 1 June 2019
Great location, verry nice staff.
Liked: The hotel is near the subway and that really helped us to movie quickly through the city.
Disliked: Breakfast variety.
Alan Sat, 1 June 2019