True excellence! They are on...

Liked: Everything was excellent! Clean, comfort, friendly staff and helpful staff, amenities, grounds, location all excellent!
Disliked: Nothing!

Exceptional

Exceptional

Terrible! Will never be staying...

Liked: I did enjoy the heated pool, it was great for my son’s physical therapy. The continental breakfast was delicious! One of the kitchen woman even offered to make me a plate when she saw me struggling with my special needs toddler. I really appreciated that. There was no requested crib in the room so the nice front desk man personally brought one up to the room immediately for us!
Disliked: My room was infested with bugs!!! I told the woman at the front desk in the morning when we discovered them. She said we could switch rooms but since my son is special needs who doesn’t do well with change (was hard getting him to sleep there the first night) and has a ton of equipment, that wasn’t an option. Asked if they could just clean the room while we were out. Came back around 3:00pm and we’re relaxing in the room and found a ton of more bugs. So i went back to the woman at the front desk upset. She told me it was after 11:00am so there was no one who could clean the room and that they didn’t clean while i was out. Also i couldn’t switch rooms because i didn’t tell her earlier. I repeated again my son is special needs and we couldn’t switch room. She then offered me cleaning supplies so i could clean the room myself… i asked to speak to a manager since she didn’t care and was unwilling to help. She then told me there was no manager and no one else i could talk to. So i asked if she could call a manager to resolve this issue or for me to talk too. She said she wouldn’t do that and there was no one to call… that i could call on Monday….this was Saturday afternoon! So after leaving upset i had to call booking.com customer service since i didn’t know what else to do. Well the customer service person called the manager and spoke to them… but the front desk employee wasn’t able to speak to their own manager…. Makes no sense! Well i ended up having to go to the store to buy bug spray and spray the room down and clean all the surfaces! While cleaning we found boogers smeared all over the mattress under the sheets. White crusty bodily fluids sprayed all over the bottom of the bedframe. I don’t think they even cleaned this room before we arrived!!! Absolutely disgusting!!!

Exceptional

Bad

Very good

Very good

Liked: The king suite was a lovely room. Big bay window overlooking the main street, plush bed, large TV with all of the amenities to provide a comfortable stay.

Exceptional