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AustraliaHampton Inn By Hilton & Suites Springfield/Downtown Guest Reviews
Overall Average Score:
Very Good (4.15 out of 5)
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Anonymous Sun, 13 July 2025
Superb
Damon Thu, 10 July 2025
Bad
Liked: There was not much to like about this hotel. Only good thing it was only 5 minutes from the Sheraton where my daughter had her event.
Disliked: Where do I start. First thing the air conditioning was poor. It was hot in the room no matter how low you made it. The elevator was not working the best and definitely needs some maintenance. They had no towels the one day. Breakfast was not the worst we had but definitely not the best either. The major issue was the smokey night when someone burned Mac and cheese in their microwave and the whole floor was filled with a nasty smell and their answer was it will clear up eventually. All the while I was sick to my stomach from the smell and had a headache. My husband had headache as well. Several of the nights we had been there the person next to my son's room was playing their music loud for hours and then decided to knock on my son's door and tell them his TV was to loud. Umm the whole darn floor could hear your music no one else could hear their TV. Kids running around the hall way knocking on doors saying House Keeping. This hotel was not the best in location or apperances. I will never stay here again. Not to mention they take 2 security deposits out of my account when I was told it was going to be 1. So now I wait to get my 500.00 dollar incidental deposit back. Stay some where else.
Giovanni Wed, 9 July 2025
Very good
Samuel Sun, 6 July 2025
Exceptional
Frances Sat, 5 July 2025
Realiably clean and comfortable.
Liked: Hampton Inns are our go-to. Almost always reliably clean and comfortable.
Disliked: It would be nice to have comfortable seating for two guests.
Erika Wed, 2 July 2025
Confy room
Liked: Comfortable.
Disliked: The trash can in the room were too small.
Junli Mon, 30 June 2025
Superb
Matthew Sun, 29 June 2025
Very nice few nights will...
Liked: Good location for what I needed everything was easy inc check in. Sensible breakfast and no hassle. Staff were helpful for any questions the lady at breakfast on sun 29th was brilliant she was so happy, nice and helpful and good member of staff.
Disliked: Lovely stay no problems
Cesarina Fri, 27 June 2025
Exceptional
Anonymous Tue, 24 June 2025
Good
Liked: The breakfast was good. Plenty of parking. The room was roomy.
Disliked: The shower was on the opposite end of the handle. Didn’t sleep well because I was next to the air conditioner. When it came on, it was too cold, and I had to put on the blanket. Then when it went off, it got too hot.
