GreenTree Pasadena Inn

Friendly, helpful people; very clean and well kept rooms. I normally don't rave about a motel, but this one really stands out as being exceptional. A very well run operation.

Great experience. They were more helpful than expected.

Good

Stay away from this place.

Liked: The location is good.
Disliked: There were insects in the room and bathroom.The breakfast was not eatable. They better put it as no breakfast at all. The restaurant is not clean at all, no choice of food. I practically did not eat anything the whole stay there (bought food at the supermarket). The only eatable food were the waffles.The swimming pool not clean. We never used it because the water was so dirty.They charged my card without authorization because my son’s bed sheets had blood stains after he had blood nose one night. But they charged for it without notifying what was the charge about and not using the deposit I had already paid.

Very good

Overall pretty good

Liked: Looked good nice bed nice bathroom Breakfast Has a pool
Disliked: Shower curtain smelled Had wood Floors need mopping Pool was closed half the time I was there Prices are higher when there are less people lolHad my own nice towls the maid took them and no one looked for it when I asked.

THE WORST HOTEL EXPERIENCE OF...

Liked: Nothing
Disliked: THE WORST HOTEL EXPERIENCE OF MY LIFE.I made a reservation at Green Tree Inn in Pasadena, California for 6 people (myself, my wife, and our 4 children), which the hotel confirmed by message and during check-in. Despite this, at midnight, management tried to kick us out, claiming the room was only for 4 people, leaving our family with 4 small children with nowhere to go.We decided to stay, but there were no extra beds available for rent as promised in the reservation, and I had to sleep ON THE FLOOR with my children that night.The next morning, I tried to resolve the issue politely at the front desk, but only one staff member was there and said she could not do anything. She called the manager, Lakeela Tatum, who, instead of helping, tried to kick us out again and threatened us, saying that if we stayed, we would have to pay a pet fee for our service dog, even after I explained that charging for a service animal is ILLEGAL under California and federal ADA law.The manager was extremely rude, unprofessional, and disrespectful, treating our family with complete disregard. The room was also filthy and in terrible condition, as shown in the photos I have posted here.That same day, I met two other families in the parking lot dealing with the exact same issues, also complaining about the hotel’s management and how poorly they were treated.This hotel was an absolute nightmare for my family. They do not honor reservations, do not follow the law, and do not respect people.DO NOT stay here. If you value your family, your well-being, and your dignity, STAY AWAY from this place.

Good

Superb

Liked: The room was clean and the king bed was very nice. Breakfast options were better than I expected, with eggs, bagels, muffins, yogurt, waffles, and juices.
Disliked: The check in is too late. The staff didn't know much about how to get to places.

Very good

will return