Four Points By Sheraton San Rafael Marin County Guest Reviews
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|3.6 miles from San Rafael centre|
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Lora, Orinda Mon, 11 November 2013
This hotel is pretty run down. The staff is friendly but would not stay here again.
Liked: Right off freeway.
Disliked: Don't believe that the sheets were changed from previous guest; freeway noise.
Fox Mon, 24 September 2012
I made a reservation for two nights at this hotel. I left the next afternoon and checked out early. The coffee maker was broken - the coffee sucked. The bathroom was old and worn out. The closet doors would not open - they were off their tracks and jammed in place. If the staff did their job this would not have been an issue. I would not recommend anyone to stay here.
Liked: Couldn't find one.
Disliked: Bed. Cleanliness. Coffee Maker.
Vicki Fri, 7 June 2019
Karen Tue, 4 June 2019
Disliked: Needs better coffee in the room
Verified Hotel Guest Mon, 3 June 2019
Liked: Good sized and well equipped rooms. Very comfortable and very quiet. Comfortable bed. Great shower. Good parking. Front desk staff helpful and friendly.
Disliked: Banged up furniture. First 2 days, requested no room cleaning - just restock supplies and trash. They cleaned anyway, but failed to restock adequately and did not take out the trash. Multiple calls to resolve issue, remove trash and get needed items.
Melanie Mon, 3 June 2019
Enjoyed our stay!
Liked: The location is what I was looking for, and that parking was included in the price. The room was quiet, and blackout curtains allowed me to sleep well. Beds were super comfy, room was clean. Liked that there was a fridge in room as well as microwave. Pool was fun for the kids. Staff was kind and accommodating of our extra needs.
Disliked: It would have been nice if the room phone worked as I needed to call the front desk on a couple of occasions and I had to look up the number and call from my mobile phone. Also, as I searched to see whether the phone was plugged in, thinking that might be the problem, I noticed that there was a multi plug adapter plugged into the outlet and there were about 10 different plugs in that. Also that the outlet was falling off the wall. We had moved rooms and this was the case in both rooms. Also, the USB unit on the night stand did not work (in either room)...thankfully we both had brought out adapters to plug into the wall. The other thing, I guess not that important, though would be nice if updated, is the aesthetics of the room. For the price (and I've stayed in several lower end hotels with better aesthetics) I would expect that the room be more updated. Again, as I said above, the bed was super comfy, and that was our main need...still it would be nice if the room more updated style to the room,
James Tue, 28 May 2019
Laurene Mon, 27 May 2019
Barrie Sun, 26 May 2019
Jia Sat, 25 May 2019
Liked: Room was very clean and comfy. Good value for money to stay near san fran:
Disliked: Staff could be more warm. Took forever to walk to the room.
Anonymous Sat, 25 May 2019
Verified Hotel Guest Thu, 23 May 2019
Liked: The staff at the front desk was kind.Also the hotel is close to the highway.
Disliked: The bed was not comfortable. The rooms looked dated as compared to the lobby and common areas.