Five Lakes Resort Guest Reviews
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|6.6 miles from Maldon centre|
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Joseph Wed, 21 July 2021
Nice location but disappointed we...
Liked: I liked having access to the swimming pool facilities, the bar and restaurant were also nice and the location had a great situation close to Maldon and Goldhanger.
Disliked: I didn't like that the Spa was fully booked when we arrived on the Friday, as a customer we should have been told this on booking or after as we booked specifically to use the spa without having the chance.
Lauren Wed, 21 July 2021
Liked: Comfy & clean . Quick and easy check in .
Disliked: Shower head could of been cleaner
Jannath Wed, 21 July 2021
Unsatisfactory stay. Disgusting customer service.
Liked: Breakfast and dining staff were pleasant and of great help. Food was nicely cook and well presented.
Disliked: Disgusting customer service with hotel reception. Poorly managed property, we were to stay at the village but there were ants and other bugs. Only after several calls to the reception did they decide to give us options. On the first complaint about bug infestation, they came and said there was no bugs when we also had video proof. They finally decided to move us only four hours later, Unhappy with the poor customer service. No air con in the village we also had to ask again for a fan for the room. Balcony was littered from previous guest who stayed at the property, tables also very dusty. Village rooms have two types of rooms , one with balcony and one without if you wish to stay in a room with balcony, request upon booking and only some rooms with balcony have views also request upon booking. Staff need to understand that guests do not know all the information, and when staff are questioned they need to be understanding and polite. Staff at five lakes were lacking in their customer service. Worst we?ve seen in the tourism industry, unsatisfied with the lack of effort to correct issues we had faced. Spa and swimming pool : bring your own slippers and bath robes. They will not be provided unless you have spa treatments booked in. Towels will be provided at the pool. Hot tub doesn?t work either. We were hoping for a relaxing trip away especially after a very harsh year. This trip gave us more stress then we could have imagined. Location itself is a beauty.
Anderson Wed, 21 July 2021
Hotel facilities good but hotel...
Liked: evening meal great value for money. childrens menu exceptional value. nice pool
Disliked: cleanliness of pool changing areas. Breakfast very poor and outside landscaping unkept
Gemma Tue, 20 July 2021
Liked: I have come home from what should of been a relaxing night away feeling stressed and very disappointed so I can honestly say I liked nothing about this hotel.
Disliked: The worst part was the restaurant had a big black hair in my starter sent it back to then get a number of hairs in my main that I'd paid a £10 supplements for and asked for rare steak it came out overdone and obviously had been cooked from frozen for a total of £26 for steak this is not acceptable.We had a suite, we should of had robes but wasn't any the room was pretty grubby when I removed tea bags and sugar from the pots I was shocked how disgusting it was underneath dust and hair, the bathroom was disgusting too.If this wasn't enough I had a member of staff making rude comments about me in the bar after I'd asked where the toilets were.This hotels staff is a bunch of teenagers this isn't a problem the problem is they obviously don't have any supervisors overseeing that things are done properly on each department.On check out I was asked if it was ok I stupidly said yes as I just wanted to get out of there yet was feeling very emotional at the terrible experience and the amount of money wasted.
Christian Tue, 20 July 2021
Hotel was very nice the...
Liked: We didn't have breakfast because booking.com ripped off on the breakfast. It was £151 without breakfast and no cancellations 10-minutes later it was the same price but with breakfast and cancellations. I will not be going with booking.com again.
Agnieszka Tue, 20 July 2021
Grace Mon, 19 July 2021
Lovely bedroom and views.
Liked: Spacious room and bed. Good views of golf course. Lovely bathroom and swimming pool.
Disliked: Service in restaurants and bars very slow and disorganised. Appeared to be no leadership. Food was nice.
Ian Mon, 19 July 2021
Worth the money and lovely...
Liked: The staff were very friendly rooms were clean had a good nite rest
Disliked: Just one thing my friend got the wrong ice cream for her dessert but apparently from that all good thanks
Stephen Mon, 19 July 2021