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Five Lakes Resort eeee - 0808 281 2653
Five Lakes Resort, Colchester Road Tolleshunt Knights, Maldon -0808 281 2653
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BOOK ONLINE OR CALL - 0808 281 2653
3.75
HOTEL RATING: 
GOOD
3.75 out of 5 (1934 Ratings)
6.6 miles from Maldon centre
BOOK ONLINE OR CALL - 0808 281 2653
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Hotel Description
Set in 320-acres of countryside Five Lakes Resort offers scenic views an indoor pool and spa and two 18-hole golf courses. Guests can enjoy dining in the award-winning restaurant. The large rooms at Five Lakes Resort feature bathrooms with baths showers and luxury toiletries. Rooms also feature flat-screen TVs tea/coffee making facilities and some have garden or golf course views. Brasserie1 Bar Lacu and The Grill Room offer a range of dining options for breakfast lunch and dinner. The health club includes a sauna steam room spa bath and a well-equipped gym. There are also various treatments available at the spa. The hotel is 10 miles from Colchester. London and Stansted Airport are one hour drive away. Free parking is available at the hotel.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
x
Free Breakfast
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Business Center
` Free Parking
` Restaurant
` Swimming Pool
` Garden
` Golf Course
` Meeting/Banquet Facilities
` Newspapers
` Room Service
` Safety Deposit Box
` VIP Room Facilities
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Bridal suite
` Billiards
` Table tennis
` Heating
` Fax/photocopying
` Squash
` Allergy-free room
` Snack bar
` On-site parking
` fitness center
` Balcony/Terrace
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Game Room
` Hair/Beauty Salon
` Heated pool
` Indoor pool
` Massage services
` Sun Deck
` Daily Housekeeping
` Non-Smoking Rooms Available
` gift/souvenir shop
` Shops on site
` Kids' pool
` Pool/beach towels
` smoking allowed
` Aerobics
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Staff trained in safety protocol
` Temperature check for guests and staff
` Contactless check-in/out
` Food delivery

Five Lakes Resort Guest Reviews

Overall Average Score: 
Good (3.75 out of 5)

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4

Very Good - 4 out of 5

Joseph Wed, 21 July 2021

Nice location but disappointed we...

Liked: I liked having access to the swimming pool facilities, the bar and restaurant were also nice and the location had a great situation close to Maldon and Goldhanger.
Disliked: I didn't like that the Spa was fully booked when we arrived on the Friday, as a customer we should have been told this on booking or after as we booked specifically to use the spa without having the chance.

4.5

Wonderful - 4.5 out of 5

Lauren Wed, 21 July 2021

Comfy stay

Liked: Comfy & clean . Quick and easy check in .
Disliked: Shower head could of been cleaner

0.5

Poor - 0.5 out of 5

Jannath Wed, 21 July 2021

Unsatisfactory stay. Disgusting customer service.

Liked: Breakfast and dining staff were pleasant and of great help. Food was nicely cook and well presented.
Disliked: Disgusting customer service with hotel reception. Poorly managed property, we were to stay at the village but there were ants and other bugs. Only after several calls to the reception did they decide to give us options. On the first complaint about bug infestation, they came and said there was no bugs when we also had video proof. They finally decided to move us only four hours later, Unhappy with the poor customer service. No air con in the village we also had to ask again for a fan for the room. Balcony was littered from previous guest who stayed at the property, tables also very dusty. Village rooms have two types of rooms , one with balcony and one without if you wish to stay in a room with balcony, request upon booking and only some rooms with balcony have views also request upon booking. Staff need to understand that guests do not know all the information, and when staff are questioned they need to be understanding and polite. Staff at five lakes were lacking in their customer service. Worst we?ve seen in the tourism industry, unsatisfied with the lack of effort to correct issues we had faced. Spa and swimming pool : bring your own slippers and bath robes. They will not be provided unless you have spa treatments booked in. Towels will be provided at the pool. Hot tub doesn?t work either. We were hoping for a relaxing trip away especially after a very harsh year. This trip gave us more stress then we could have imagined. Location itself is a beauty.

3

Pleasant - 3 out of 5

Anderson Wed, 21 July 2021

Hotel facilities good but hotel...

Liked: evening meal great value for money. childrens menu exceptional value. nice pool
Disliked: cleanliness of pool changing areas. Breakfast very poor and outside landscaping unkept

1

Poor - 1 out of 5

Gemma Tue, 20 July 2021

Absolutely Awful.

Liked: I have come home from what should of been a relaxing night away feeling stressed and very disappointed so I can honestly say I liked nothing about this hotel.
Disliked: The worst part was the restaurant had a big black hair in my starter sent it back to then get a number of hairs in my main that I'd paid a 10 supplements for and asked for rare steak it came out overdone and obviously had been cooked from frozen for a total of 26 for steak this is not acceptable.We had a suite, we should of had robes but wasn't any the room was pretty grubby when I removed tea bags and sugar from the pots I was shocked how disgusting it was underneath dust and hair, the bathroom was disgusting too.If this wasn't enough I had a member of staff making rude comments about me in the bar after I'd asked where the toilets were.This hotels staff is a bunch of teenagers this isn't a problem the problem is they obviously don't have any supervisors overseeing that things are done properly on each department.On check out I was asked if it was ok I stupidly said yes as I just wanted to get out of there yet was feeling very emotional at the terrible experience and the amount of money wasted.

2.5

Fair - 2.5 out of 5

Christian Tue, 20 July 2021

Hotel was very nice the...

Liked: We didn't have breakfast because booking.com ripped off on the breakfast. It was 151 without breakfast and no cancellations 10-minutes later it was the same price but with breakfast and cancellations. I will not be going with booking.com again.

4.5

Wonderful - 4.5 out of 5

Agnieszka Tue, 20 July 2021

Superb

4

Very Good - 4 out of 5

Grace Mon, 19 July 2021

Lovely bedroom and views.

Liked: Spacious room and bed. Good views of golf course. Lovely bathroom and swimming pool.
Disliked: Service in restaurants and bars very slow and disorganised. Appeared to be no leadership. Food was nice.

3.5

Good - 3.5 out of 5

Ian Mon, 19 July 2021

Worth the money and lovely...

Liked: The staff were very friendly rooms were clean had a good nite rest
Disliked: Just one thing my friend got the wrong ice cream for her dessert but apparently from that all good thanks

2

Disappointing - 2 out of 5

Stephen Mon, 19 July 2021

Disappointing

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Five Lakes Resort Colchester Road Tolleshunt Knights, Maldon