Fairfield Inn & Suites Watertown Thousand Islands Guest Reviews
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|1.9 miles from Watertown centre|
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Brenna Wed, 6 February 2019
Norman Mon, 21 January 2019
Liked: Super clean
Disliked: No answer
Michael Sun, 13 January 2019
Liked: The staff
Disliked: Rooms small and not designed to be comfortable for a suite
Carolyn Fri, 21 December 2018
Susan Sun, 25 November 2018
Very comfortable and great location.
Liked: Very clean. Staff was so nice. Breakfast was great. Close to everything including Lake Ontario we took a nice ride. See photos.
Disliked: It smelled like someone on our floor smoked in their room it stunk on our floor at our end. I let front desk know she was very nice and said she would look into it.
Dave Fri, 23 November 2018
Anonymous Fri, 23 November 2018
Liked: The complimentary breakfast was great and the dessert on thanksgiving was good too!
Disliked: I thought by the pictures that there was a hot tub, there wasn?t.....
Doane Wed, 14 November 2018
Comfy Bed? Yes! Cleanliness/Housekeeping? Amazing!...
Liked: Cleanliness was Amazing. Comfort of Bed-the BEST... wonderful Breakfast!
Disliked: Manager was rude and completely lost. She was training a nice young (and nervous) Man. He did not know how to process payments.. I literally stood at the check-In counter for 35 minutes! She did not take the initiative and help this young man out who was on his first day. I understand that this has nothing to do with the accommodations in general but... at some level it does. Putting on a "Happy Face" and assisting customers with "Positive Customer Service" as opposed to acting as if Training a new employee is a burden-right in front of me, is ridiculous. Lady should remember that she was once in his shoes instead of lacking patience w/him. Ironically enough the New Employee kept apologizing for the wait as he attempted to process payment-not once did she apologize. She finally snatched the card out of his hands... Smh, she needs to be humbled. The reason the facilities are soooo nice is due to her Housekeeper, Maintenance, etc.
Joseph Mon, 5 November 2018
Anonymous Wed, 31 October 2018
Just what we needed on...
Liked: It was a great place at a great price. Everything you could think of was there and breakfast was much more than the usual plastic wrapped pastry. Excellent all round.