Good

Exceptional

Liked: Hotel was awesome, nice staff!
Disliked: The rooms didn’t have enough towels :(

Exceptional

Relaxing and comfortable.

Liked: Everything was above what was expected &I had high expectations

Exceptional

Very good

Very good

HORRIBLE CUSTOMER SERVICE

Liked: This property and the management here is HORRENDOUS. Not only did they treat my grandmother who just lost her house with zero respect, but they laughed at her and myself when I called to complain.
Disliked: This property and the management here is HORRENDOUS. Not only did they treat my grandmother who just lost her house with zero respect, but they laughed at her and myself when I called to complain. I can’t believe they haven’t given me even a partial refund or reached out. She couldn’t get her insulin for 24 hours and was told she had to give them $20 to go into her room which was still booked until the next day. Until I get answers I’ll continue to speak up against the prideful people that work here.

Neglected and almost died.

Liked: I’m a senior citizen that rented my home for 35 years, I’m almost 70 years old and my grand daughter was so worried she booked me this hotel for a week until we can figure out where I can go. I had the room until noon Saturday yet Friday night i went to get food and my room card didn’t work. When I went the front desk they bribed me that I can’t get into my room unless I pay Her $20. That night I didn’t have any money and my grand daughter was out of town. She thought she left me in good hands. My diabetes medication insulin was in the room. Im a senior citizens living in poverty just now homeless. My granddaughter paid them ahead. My dr told me had I not taken my insulin shot asap I need to go to the ER. My granddaughter paid for Friday night and when I came back they treated me like a criminal. I had to come in Saturday ( the day I was supposed to check out) and finally got my insulin for my diabetes and I’m okay. But they charged my grand daughter who paid in full a blackmail fee of $20 then $109 when I didn’t even stay Friday night due to their words. The $20 fee on my granddaughters card proves they ask customers for money to get their belongings even when the room was paid in full. This is terrible and I hope they change their ways. Had a life been taken over their negligence of not only full payment but health and medical emergency, my attorney would be highly involved since it could’ve took my life with their mistake. Screen your employees and make sure they aren’t treating paying seniors this way is my advice. At this point I would’ve recommended this place to anyone.
Disliked: U I’m a senior citizen that rented my home for 35 years, I’m almost 70 years old and my grand daughter was so worried she booked me this hotel for a week until we can figure out where I can go. I had the room until noon Saturday yet Friday night i went to get food and my room card didn’t work. When I went the front desk they bribed me that I can’t get into my room unless I pay Her $20. That night I didn’t have any money and my grand daughter was out of town. She thought she left me in good hands. My diabetes medication insulin was in the room. Im a senior citizens living in poverty just now homeless. My granddaughter paid them ahead. My dr told me had I not taken my insulin shot asap I need to go to the ER. My granddaughter paid for Friday night and when I came back they treated me like a criminal. I had to come in Saturday ( the day I was supposed to check out) and finally got my insulin for my diabetes and I’m okay. But they charged my grand daughter who paid in full a blackmail fee of $20 then $109 when I didn’t even stay Friday night due to their words. The $20 fee on my granddaughters card proves they ask customers for money to get their belongings even when the room was paid in full. This is terrible and I hope they change their ways. Had a life been taken over their negligence of not only full payment but health and medical emergency, my attorney would be highly involved since it could’ve took my life with their mistake. Screen your employees and make sure they aren’t treating paying seniors this way is my advice. At this point I would’ve recommended this place to anyone.