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Extended Stay America Suites - Phoenix - Biltmore eef - (855) 338-9955
Extended Stay America Suites - Phoenix - Biltmore, 5235 N. 16th Street, Phoenix, AZ -(855) 338-9955
Area: Camelback Corridor - Biltmore - Arcadia
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BOOK ONLINE OR CALL - (855) 338-9955
2.7
HOTEL RATING: 
FAIR
2.7 out of 5 (412 Ratings)
8.3 miles from Phoenix centre
BOOK ONLINE OR CALL - (855) 338-9955
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Hotel Description
This Extended Stay America - Phenix - Biltmore is located in Phenix and especially designed for longer stays with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Phenix is equipped with a stovetop microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. Weekly housekeeping services provided for free and daily housekeeping is provided for a fee. Towels and linen may be exchanged at the front desk. Free grab-and-go breakfast including breakfast bars muffins hot cereal coffee and tea is served every morning. The property offers free onsite parking. Attractions within close proximity to the hotel include the Planetarium/Science Center the Convention Center and the University of Phenix Stadium.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Parking
` Pets Allowed
` Swimming Pool
` Laundry
` Parking
` Air Conditioning
` 24-Hour Front Desk
` Internet services
` BBQ facilities
` Non-smoking throughout
` Vending machine (snacks)
` Heating
` WiFi
` Outdoor pool (all year)
` Private parking
` outdoor pool
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` Picnic Area
` Vending Machine (Drinks)
` WiFi available in all areas
` Fitness centre
` Free WiFi
` Lift
` Hot tub/jacuzzi
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Physical distancing in dining areas
` Food can be delivered to guest accommodation
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Parking on site

Extended Stay America Suites - Phoenix - Biltmore Guest Reviews

Overall Average Score: 
Fair (2.7 out of 5)

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5

Exceptional - 5.0 out of 5

Darrin Mon, 15 April 2024

Exceptional

5

Exceptional - 5.0 out of 5

Darrin Sun, 14 April 2024

Exceptional

5

Exceptional - 5.0 out of 5

Darrin Sat, 13 April 2024

Exceptional

4.5

Wonderful - 4.5 out of 5

Elvin Sat, 13 April 2024

Great

Liked: No breakfast

0.5

Poor - 0.5 out of 5

Denise Fri, 12 April 2024

Gross smoke smell in the...

Liked: Nothing
Disliked: The smoke in the entire hotel

0.5

Poor - 0.5 out of 5

Ashley Sat, 6 April 2024

Horrible nasty filthy conditions do...

Liked: Nothing
Disliked: The property was disgusting and the smell was horrible. There were several roaches in our room, and we immediately left upon finding them.

5

Exceptional - 5.0 out of 5

Anthony Sun, 31 March 2024

Exceptional

0.5

Poor - 0.5 out of 5

Dawn Thu, 28 March 2024

No way, never ever stay...

Liked: Can't say much about what went well except that they did allow us to check in a couple of hours early. The room was a good size if we had stayed there any longer.
Disliked: Getting into the room it was not clean feeling at all. The carpet was extremely old/had gum imbedded in it. I always lift up the mattress and there was food and a hair tie there. The small couch was pulled out and it had food crumbs on it. There were no extra sheets or blankets for that. The worst part, the refrigerator made a loud/horrible sound every 1/2 hour or so when the motor turned off. So loud it was the next morning I asked for a refund. They said to let us try to make it right. They had another room that we moved to. Spent 3 minutes in there and saw 3 cockroaches. You would think they would make sure it was extra clean-nope! I went to get a refund and they charged me extra for breaking the "contract".

0.5

Poor - 0.5 out of 5

Lena Sun, 24 March 2024

Horrible was never given a...

Liked: Nothing was never given a chance or clean room to stay in, staff barely kept communication. Very unresponsive I would say. Wasn’t able to check in either.
Disliked: My room wasn’t able to be entered due to the room not clean or atleast sanitary even tho i reserved and booked a room, staff did nothing really to make up for my room not clean, and then they directed me to other hotels that where way outta my budget.

0.5

Poor - 0.5 out of 5

Lupe Thu, 21 March 2024

Disappointing to say the least!

Liked: Only the location
Disliked: The moment I entered I saw dinginess and stale odors. Bed had crumbs under sheets, and tub was stained with old grime. Then the many cockroaches we encountered were not fun. The nightstand drawers would not stay closed and the chairs at the table were stained and disgusting. This stay was a big disappointment for the money.

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Extended Stay America Suites - Phoenix - Biltmore 5235 N. 16th Street, Phoenix, AZ