Extended Stay America Suites - Jacksonville - Salisbury Rd. - Southpoint Guest Reviews
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8.4 miles from Jacksonville centre |
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Destiney Thu, 11 April 2024
Bad
Disliked: My reservation was cancelled due to not having cleaning staff but I was not notified until I arrived to check in. Lucky one of the other Hotels in the area had availability for us to stay there.
Vanessa Thu, 11 April 2024
Bad
Disliked: Reserved online prior to stay and when we arrived to check-in we were told that the rooms were sold out. We are from Georgia(over 3 hours away), so it was a headache trying to find somewhere else to stay. I don't understand how I could reserve a room and it not be availible at arrival!
Molly Thu, 11 April 2024
Bad
Liked: Not much
Disliked: Filthy and a lot of drug dealers that stay there for long periods of time
Molly Sun, 17 March 2024
Shocking
Liked: They didn't have breakfast and the desk clerk wanted 100 CASH for the room deposit
Disliked: Everything
Hester Thu, 14 March 2024
Pleasant
Liked: Location Price
Disliked: Room smelled like smokeNo trash canNo remote
Jack Tue, 12 March 2024
Worst pick in years.
Liked: Not anything . Waited an hour past check in for clean sheets . Room smelled like pee . Room was in very bad condition even the beds were broke down and worn out .
Disliked: Every thing . Lobby and elevator smelled like pot and pee . Room was realy nasty seen Roches and seen evidence of bed bugs . Was there 10 to 20 minutes and checked out and would not give refund.
Robinson Mon, 4 March 2024
Good
Whitney Sat, 24 February 2024
Absolutely disgusting
Liked: Nothing
Disliked: Everything
Antonio Fri, 23 February 2024
Bad management! No checks behind...
Liked: We showed our service dogs badges at check in. At check out they charge us $20 per night and only gave us $60 of our $100 deposit back. She said there is a$20 charge per night for your dogs so I showed her both of our dogs service dog badges and told her we showed them check in and the lady said there was NO charge. And she still charged us! Not only that when we checked in to our room the room was NASTY we have the pictures and videos on YouTube to prove it…. They switched us to room number #2 still nasty… then switched us to room #3 still nasty by this time we have been at the hotel for 1 hour already checked but we had NO room. We had to take the room # 3 even though it was nasty and wait on the in house house keeping to come clean the room (while we was in the room) SO UNPROFESSIONAL!!!! She had to take the sheets with her because the had black stains all over them…..
Disliked: When we was leaving the property……
Penelope Mon, 12 February 2024
Could not believe this place...
Liked: There was no breakfast when we got down there at 9:15,No coffee, nothing
Disliked: Filthy and smelly - very disappointed