Extended Stay America -Houston -Willowbrook Guest Reviews
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|22.8 miles from Houston centre|
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Giselle Thu, 19 March 2020
This is an irrespect from...
Liked: ANYTHING, I pay just one night , US$75 and left.
Disliked: First at all, the attention. People that rreceive you, was not nice. Then, the room. smelled horrible. The door of the bathroom inside the room, was broken. it also has some knives cuts . The trash cans were full, it was very disgusting. There were no internet. In the morning, people next to my room were smoking weed, and in front of my door, there where poop. I do not know how booking can offer this kind of hotel. Nothing good to say about this place. For me and my son it was the worst place we have ever been.
Anonymous Mon, 24 February 2020
Liked: Maybe paper towels in the kitchen area. No roaches and the smell in the room was horrible.
Disliked: Roach infestation - the Roaches we horrible The phone in the room was broken and was told it wouldn't be until Monday to get another one and this was Saturday.
Paul Mon, 17 February 2020
Liked: Location and price
Disliked: bugs, noise, train tracks
Irving Tue, 14 January 2020
Liked: Friendly staff
Disliked: They had roaches
Jonathan Sat, 4 January 2020
Javier Mon, 30 December 2019
I didn't get a room.
Disliked: They didn't hold a room for me
Clifton Wed, 30 October 2019
Liked: The location; I could walk to stores and restaurants.
Disliked: The card key/door lock system constantly malfunctioned. Lots of roaches. The smoke detector would regularly chirp every two minutes so that I had to unplug/disable it. The room had a musky odor from, most likely, a rotting carpet. All this was reported.
Abdel-Fawzi Wed, 16 October 2019
Liked: I did not like anything and I mean anything in that nasty hotel, there were roaches and nothing worked in that hotel even in the fridge there were roaches in it, i have been in a fight with my wife since that day that we stepped foot in that room, my kids
Disliked: say they will never step in that hotels wonder how people live in there, we got there late and could not leave to go get another hotel so we took off the sheets and went to buy insect and roach killer,my kids could not sleep even though we sprayed b4 tryi
Bennett Mon, 30 September 2019
Horrible Experience at Extended Stay...
Disliked: Roaches, Dangerous Flies, Unclean Bathroom, Bathroom Door do not work, Toilet Flush do not work
Gabriel Sun, 29 September 2019
All in all I would...
Liked: Bed was soft,air was cool,no problems with guests.
Disliked: We found a few roaches,and we thought there was a pool which there was not.