Extended Stay America Suites - Dayton - South, Dayton

1

Poor - 1.0 out of 5

Chelsye Fri, 2 February 2024

Very poor

Exceptional

It was clean

Liked: The room
Disliked: No restroom in the lobby

It was clean

Liked: The room
Disliked: No restroom in the lobby

Horrible service

Liked: The room having a kitchen.
Disliked: Didnt like the fact I paid for the hotel for multipleNights online I get there and the lady made it seem like I did not pay she was very un trained on the proper procedure as another customer thats been there multiple times had to help. Finally after 15 mins of figuring this out and the worker telling me I didnt pay it was finally resolved. Then she proceeded to tell me if caught smoking in my room its a 200 fee when one I dont smoke and two the whole building smelled heavily of smoke!! It was Smokey walking through the hallways. When arriving I had to wait almost 23 minutes for anyone to even come check us in. As were checking in there was a plant that was over watered so there was water everywhere as my bag got wet. This was where we chose to stay for my wedding bc it seemed good online but getting there was a whole other story. Im not asking for anything but next time you might not have a group of people as calm as we were. That was extremely stressful!

Horrible service

Liked: The room having a kitchen.
Disliked: Didn’t like the fact I paid for the hotel for multipleNights online I get there and the lady made it seem like I did not pay she was very un trained on the proper procedure as another customer that’s been there multiple times had to help. Finally after 15 mins of figuring this out and the worker telling me I didn’t pay it was finally resolved. Then she proceeded to tell me if caught smoking in my room it’s a 200 fee when one I don’t smoke and two the whole building smelled heavily of smoke!! It was Smokey walking through the hallways. When arriving I had to wait almost 23 minutes for anyone to even come check us in. As we’re checking in there was a plant that was over watered so there was water everywhere as my bag got wet. This was where we chose to stay for my wedding bc it seemed good online but getting there was a whole other story. I’m not asking for anything but next time you might not have a group of people as calm as we were. That was extremely stressful!