Extended Stay America Suites - Cleveland - Beachwood - Orange Place - North, Beachwood

Extended Stay America Suites - Cleveland - Beachwood - Orange Place - North Guest Reviews

Overall Average Score:

Okay (2.95 out of 5)

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Its was decent, would have...

Liked: The hotel & rooms are well laid out & comfortable. The facilities were good.
Disliked: It was a bit tough to enjoy it due to power outage about 6 hours after we checked in. Power was out the rest of the time we were there, & front desk was empty most of that time. Being older with injuries & health issues made climbing stairs up & down to 2nd floor difficult. Fortunately a long term occuptant assisted us in getting things down to 1st floor.

Me rt again at this...

Liked: Free parking
Disliked: This location is very dated, the kitchen was dirty, stove rusty, frig dented in many locations. Bed was worn and sagging. Drapes were dirty. This is not a good place to stay for what they charged.

Pleasant

Bad

Liked: Location and value
Disliked: Bedbug was crawling on shower curtain

Bad

Very poor

Disliked: There was a bed bug on my pillow

Good

Liked: Size of room, friendly staff.
Disliked: The breakfast was very sad. No eggs, no toast, no yogurt… just dry items in packages. It was quite disappointing.

Passable

Very poor

Disliked: The elevator did not work all week. People who come are noisy and there is noise between the rooms.

Bad

Liked: Please have someone call me on 540 313 2222 to many issues to keep typing and repeating myself on
Disliked: To.many issues to list plus your format will not let post but 1 pic there are photos of trash in the hallway from Friday night when I check in till Saturday after 5pm plus broken elevator had to walk all the way down to long corridors to reach back of hotel to then climb 3 flights of stairs to then walk on the 3rd all the back to 2 long corridors to the front of the hotel where my room was located had to do this twice to take luggage up stairs because you can't push the luggage cart up the stairs. Plus no one at front desk for a least a half hour I waited and left and checked in elsewhere I accidentally left my key in the room and couldn't get back in that was the last straw.