Extended Stay America Suites - Charlotte - University Place - E. McCullough Dr. Guest Reviews
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Write a review
D C, Columbia Tue, 7 June 2016
Not a pleasant experience. When booking room, I specifically asked if we could hang out at the pool until check in.
Liked: Location.
Disliked: Pool was not open; no ice machine.
Courtney Mon, 13 November 2023
Good
Amanda Sat, 11 November 2023
Roach motel
Liked: Roach motel!!!!! We did not stay we left that same night slept in our car and got a refund the next morning
Disliked: Roaches and a uses condom in the bed!
Sonya Sat, 4 November 2023
Amazing stay great staff clean...
Liked: Big room very clean amazing staff Dior was very friendly and knowledgeable will definitely be back also near restaurant and the train which makes it easier to go anywhere
Donshavis Fri, 27 October 2023
Convenient but bug infested
Liked: It was close to a lot of food places and convenient
Disliked: They had a lot of bugs. Roaches. Even in the shower
Jojo Fri, 27 October 2023
Bad
Liked: Staff tried to make a terrible stay better,which was impossible, vut that wasn't their fault
Disliked: We were given the keys to a room that was already occupied by someone, and we walked in on him while he was sleeping, so they gave us a room that was still being renovated, there was no curtains,there were no extra sheets and blanket or pillow for the pull out,and there were roaches,we were given a new room the following morning and it was dirty there was animal feces in the floor,it smelled so Bad, and roaches everywhere. The bathtubs drain didn't work,and pullout was filthy,we notified the BBB and health dept,do not stay there
Talaya Tue, 17 October 2023
Very poor
Lisa Sun, 8 October 2023
Just saying it was Alot...
Liked: The cleaning
Disliked: They were over charging me for the room and booking.com helped me out
Paderin Sun, 8 October 2023
Bad
Disliked: Cockroaches, there are a lot of them. I'll never come back here!
Lanessa Fri, 29 September 2023
The rooms have roaches and...
Liked: The general manager is rude and unprofessional refused my payment because his employees told me I had till 10 when the office closed to pay on my room sheline lied and said she never had that conversation with me and that I needed to leave because he felt like he didn’t want to extend the reservation the police asked y he said cause it’s his decision as a general manager but had no valid reasons
Disliked: Everything and I’ll be calling corporate everyday to get some kind of justification because what they did was wrong
Master Fri, 29 September 2023
Bad