Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Pleasant

Great service, friendly staff

Liked: Modern and clean
Disliked: Nothing

Exceptional

Very good

Good location but I will...

Liked: Location
Disliked: Carpets are old and musti full of fungiBreakfast was atrocious Parking too expensiveThere is so much traffic just outside the hotel

Pleasant

Great experience! Would definitely come...

Liked: Welcoming and friendly staff.
Disliked: All

Excellent all round

Liked: Everything , been before and the hotel and staff never disappoint, it’s a great place with lovely friendly staff

Comfortable & close to venue

Liked: It was very comfortable & close to our venue
Disliked: They only had 1 person on reception which took ages to book in