Exceptional

Very good

Liked: Great location. Loved the pool.

Overcharged for the quality of...

Disliked: There was no soap in shower and the sink was clogged. I asked the front desk to address both issues. They said they would send someone up but no one showed up.

Disappointing

Could be great but wasn’t.

Disliked: I was mistakenly charged for my room on my bank credit card which i gave only for incidentals. All had been booked and paid for under booking.com. The hotel inadvertently charged my bank card for full day stay of $318 instead of 50 for incidentals. Then they denied doing so. I had to show them the charge from their hotel from my phone bank app and they still said it was not possible. It felt as front desk women was annoyed by my questions about matter. And now the impossible was reversed from hotel. I did not appreciate the way it was handled by front desk. I would never write a review,but this was just not acceptable. If responsibility would have been taken and a sincere apology I would not be writing this bad review. My rooms bathroom smelled like urine from the moment i walked in. The scent never left the restroom. Found a black insect/bug on folded towels and a scary spider. I wish I had taken pictures. In addition, my room did not have a full length mirror.

Very good

Superb

Very good

Poor

Liked: It was on a good location and breakfast was great
Disliked: The ac in our room didn’t work it was hot between 75 and 74 degrees and call front desk the send engineer to reset it but that didn’t work .