Embassy Suites Hotel Pleasant Hill-Walnut Creek Guest Reviews
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|1.8 miles from Walnut Creek centre|
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Maria Mon, 9 September 2019
Liked: Breakfast Staff = Efficent/ Friendly/ Excellent
Housekeeping Staff = Detailed/ Excellent
Engineering Staff = Prompt/ Excellent
Reception Staff = Attentive/ Excellent
Front desk Staff = one staff member made us feel unwelcome; she neither smiled, or nor did her eye contact seemed friendly. I asked a simple question about parking and was given a look of incompitence, as if my question was random or out of order.
To start off an answer with 'what do you mean', in her tone, is and was quite rude and lacking customer service integrity. I believe her name was Sofia, however, I tried to avoid interacting with her, so I didnt get to read her name tag twice.
Otherwise, everyone else was Excellent, and friendly. There was a gentleman at the front desk with a kind and contagious laugh, and was very sincere when he asked how our stay was going; Felicia was prompt, quick to resolve and customer focused, as was another front desk rep.. whoms name tag I did not see.
My father enjoyed talking with one of your engineers; whom was able to be personable, friendly and attentive.
Our stay was great... one person almost ruined it, but the rest of the staff made it a great little getaway for me and my little family. I'm glad we chose this facility for our family stay-cation.
Oh! And the manager, which checked us in, and re-explained the parking was Excellent! She was clear, and had the ability to use positive language.
Disliked: A specific staff member, who answered the phone rudely and crushingly. She is the same front desk staff member who looks at you with a stare that makes you feel like she does not like her job.
Kevin Sun, 8 September 2019
Juanita Sun, 8 September 2019
Ebba Fri, 6 September 2019
Liked: Lovation and breakfast
Disliked: Dirty carpets, poor food quality except breakfast and uncomfortable room. Very noisy
Rochelle Wed, 4 September 2019
Anonymous Mon, 2 September 2019
Liked: The happy hour with snacks and drinks including bar drinks and breakfast included. The lobby decor was nice and staff was friendly.
Disliked: The pool area was tiny! No hot tub. The first room we were in was dirty. Had to pay an additional $30 for valet parking!! Very thin walls, could hear other guests fighting. TV difficult to use and poor cable connection. BART ran right next to window! Overall didn?t meet my expectation and felt dissatisfied and disappointed with overall experience!
Jamela Sun, 1 September 2019
Ruth Thu, 29 August 2019
Liked: Staff was very friendly and helpful!
George Thu, 29 August 2019
Overall the stay met my...
Liked: Location and the staff
Disliked: Elevator service. The identity of which elevator door will open could be marked by a light
Erika Wed, 28 August 2019