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Embassy Suites Hotel Pleasant Hill-Walnut Creek eeef
Embassy Suites Hotel Pleasant Hill-Walnut Creek, 1345 Treat Boulevard, Walnut Creek, CA | Area: Walnut Creek - Lafayette
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HOTEL RATING: 
VERY GOOD
4 out of 5 (564 Ratings)
1.8 miles from Walnut Creek centre
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Hotel Description
Two-room suites and tons of amenities including free breakfasts and evening receptions earn the non-smoking Embassy Suites Hotel Pleasant Hill-Walnut Creek solid ratings from our guests. This eight-story Embassy Suites Hotel Pleasant Hill - Walnut Creek gives guests space and privacy with separate bedrooms and living rooms in all 249 non-smoking suites. Also included are two 42-inch flat-panel HDTVs a sleeper sofa an armchair a work/dining table and a kitchenette. There's a business center a modern fitness room with cardio theaters and an indoor heated pool on hand. The beautiful tropical atrium lobby with its koi ponds lamplit pathways and a waterfall is where the complimentary buffet breakfast is served. In the evening guests enjoy free cocktails and appetizers and the full-service restaurant and lounge serve lunch dinner and drinks. A 24-hour market a car-rental desk and laundry facilities round out the exhaustive amenities list. Valet parking is available for an extra charge. The hotel is off I-680 in the East Bay. It's across the street from the Pleasant Hill BART station which will whisk you to downtown San Francisco in about 40 minutes. Walnut Creek two miles away is a dining and entertainment hub with upwards of 120 restaurants. For family fun Waterworld California is four miles away. Oakland International Airport is 27 miles southwest.

Check-in time: 16:00   Check-out time: 11:00
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1 room
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2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
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Pets Allowed
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Laundry
` Meeting/Banquet Facilities
` Indoor Swimming Pool
` Room Service
` Safety Deposit Box
` Shops in Hotel
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Family room
` Dry cleaning
` Non-smoking throughout
` Gift shop
` Fax/photocopying
` Luggage storage
` WiFi everywhere
` WiFi available in all areas
` Breakfast options

Embassy Suites Hotel Pleasant Hill-Walnut Creek Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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3.6

Good - 3.5 out of 5

Maria Mon, 9 September 2019

Good

Liked: Breakfast Staff = Efficent/ Friendly/ Excellent Housekeeping Staff = Detailed/ Excellent Engineering Staff = Prompt/ Excellent Reception Staff = Attentive/ Excellent Front desk Staff = one staff member made us feel unwelcome; she neither smiled, or nor did her eye contact seemed friendly. I asked a simple question about parking and was given a look of incompitence, as if my question was random or out of order. To start off an answer with 'what do you mean', in her tone, is and was quite rude and lacking customer service integrity. I believe her name was Sofia, however, I tried to avoid interacting with her, so I didnt get to read her name tag twice. Otherwise, everyone else was Excellent, and friendly. There was a gentleman at the front desk with a kind and contagious laugh, and was very sincere when he asked how our stay was going; Felicia was prompt, quick to resolve and customer focused, as was another front desk rep.. whoms name tag I did not see. My father enjoyed talking with one of your engineers; whom was able to be personable, friendly and attentive. Our stay was great... one person almost ruined it, but the rest of the staff made it a great little getaway for me and my little family. I'm glad we chose this facility for our family stay-cation. Oh! And the manager, which checked us in, and re-explained the parking was Excellent! She was clear, and had the ability to use positive language.
Disliked: A specific staff member, who answered the phone rudely and crushingly. She is the same front desk staff member who looks at you with a stare that makes you feel like she does not like her job.

5

Exceptional - 5 out of 5

Kevin Sun, 8 September 2019

Exceptional

5

Exceptional - 5 out of 5

Juanita Sun, 8 September 2019

Exceptional

3.2

Pleasant - 3.1 out of 5

Ebba Fri, 6 September 2019

Pleasant

Liked: Lovation and breakfast
Disliked: Dirty carpets, poor food quality except breakfast and uncomfortable room. Very noisy

5

Exceptional - 5 out of 5

Rochelle Wed, 4 September 2019

Exceptional

3.2

Pleasant - 3.1 out of 5

Anonymous Mon, 2 September 2019

Pleasant

Liked: The happy hour with snacks and drinks including bar drinks and breakfast included. The lobby decor was nice and staff was friendly.
Disliked: The pool area was tiny! No hot tub. The first room we were in was dirty. Had to pay an additional $30 for valet parking!! Very thin walls, could hear other guests fighting. TV difficult to use and poor cable connection. BART ran right next to window! Overall didn?t meet my expectation and felt dissatisfied and disappointed with overall experience!

1.3

Poor - 1.2 out of 5

Jamela Sun, 1 September 2019

Very poor

4.8

Exceptional - 4.8 out of 5

Ruth Thu, 29 August 2019

Family trip

Liked: Staff was very friendly and helpful!
Disliked: N/A

4.8

Exceptional - 4.8 out of 5

George Thu, 29 August 2019

Overall the stay met my...

Liked: Location and the staff
Disliked: Elevator service. The identity of which elevator door will open could be marked by a light

5

Exceptional - 5 out of 5

Erika Wed, 28 August 2019

Exceptional

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Embassy Suites Hotel Pleasant Hill-Walnut Creek 1345 Treat Boulevard, Walnut Creek, CA