Embassy Suites by Hilton Austin Arboretum Guest Reviews
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8.2 miles from Austin centre |
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Joe Mon, 15 April 2024
Very good. We'll be back!
Liked: It's alwsy the best value for us. Great breakfast options. Friendly staff.
Disliked: Both elevators were out.
Kimberly Mon, 15 April 2024
Poor
Liked: Breakfast was good.
Disliked: Elevator got stuck. Hot tub had what felt like broken cement pieces in bottom. Ac in room didn't work.
Darienne Sun, 14 April 2024
Disappointing.
Liked: Atrium, omelet station at breakfast.
Disliked: Lumpy cheap pillows. Elevators not working so had to use service elevator- ok except very dirty. Tired rooms - mold on ceiling above shower, dinged furniture, hole in carpet, damaged wallpaper. Receptionist did not explain $50 reserve on credit card so I had to go back to desk after checking in thinking I had been overcharged for the room. Overall just felt everything was less than expected…and paid for. The rooms need better maintenance or remodeling.
Verified Hotel Guest Thu, 11 April 2024
Liked: N/A
Disliked: The hotel had no AC anywhere and no one was told anything until we called down to ask why the windows in our room were opened all the way. 4th floor with the windows open felt like safty issue as well. Nothing was offered to keep us from leaving. We left.
Jamaud Mon, 8 April 2024
Birthday celebration let down
Liked: Complimentary drinks are nice
Disliked: Had a leak on floor and asked if I wanted a fan I spent almost 500 dollars if I wanted a fan I would’ve stayed home . Wet carpet equals mold and a lot other nasty things . Had to jump over wet spot . Coffee pot didn’t work . Just a big disappointment from one of my favorite places to stay . Don’t know if I’ll be back
Jerry Sat, 6 April 2024
Passable
Verified Hotel Guest Tue, 2 April 2024
Liked: The AC was broken. There was no hot water one day. One of the two elevators was broken
Disliked: See above
Joe Sat, 30 March 2024
Superb
Thuyet Fri, 29 March 2024
Very good
Linda Thu, 28 March 2024
Very disappointed in Embassy Suites...
Liked: I checked in, went to room & realized it was a double not the king I had requested.A/C did not work so I thought it was as because I figured since it wasn’t in when we checked in at 6pm it would take time time to cool. Woke up around 3am to call front desk to report it. Clerk wanted us to go to desk to get a new room, leave our stuff in original room and sleep in new room. We were too tired to go back down an elevator that hardly worked. At checkout we reported it to the gentleman at desk and he stated he was sorry that he would credit my Hilton Rewards with 5,000 points (which never happened).
Disliked: Service. I felt like once they got our money they didn’t care about our A/C not working.