Element New York Times Square West Guest Reviews
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Beverly, Grand Prairie, visiting BB King Blues Club New York
Very nice, comfortable place.
Liked: Clean.
Disliked: Elevators.
Keith, Martin, visiting Majestic Theatre on Broadway
Great location for the price will stay here again on our next visit. Room was clean and staff was very helpful.
Liked: Bed was very comfortable.
Disliked: None.
Ada, Bristol, CT
Liked: Staff very helpful and polite. Will stay again next visit to NYC.
Fernanda Tue, 15 July 2025
You still haven’t returned my...
Amer Mon, 14 July 2025
Very good
Dinesh Mon, 14 July 2025
Very good
Matthew Sun, 13 July 2025
Very good
Sandeep Sun, 13 July 2025
Good
Liked: Very sub standard
Disliked: Everything
Ahsan Sun, 13 July 2025
IMPROVE
Liked: Need alot more improvements
Disliked: Lifts are only 2 , can assist less people
Anonymous Sat, 12 July 2025
Excellent place & service. Exceeded...
Roberto Sat, 12 July 2025
Perfect position, space and cleaniness,...
Liked: Nice check-in experience. Perfect location (just 10 mins by walk from times square and little less time to the closer metro station. Large and clean room even if it was a bit outdated, good sound comfort with closed windows despite the chaos on nyc. Nice little free rooftop. Great possibility to leave luggage after checkout.
Disliked: The breakfast was only sufficient with few variability and few sweets (it's us, i would like to have some cakes and better quality muffins!). Cleaning staff leave ac to maximum power and sometimes we needed to open windows because the room was too cold to sleep.
Jaclyn Sat, 12 July 2025
I would definitely stay at...
Liked: The location was great and the free use of the hotel's bicycles was great for getting around. The facilities were spacious and comfortable. Breakfast was plentiful and the unexpected "Happy Hour", with drinks and snacks from Monday to Thursday, was a pleasant and enjoyable surprise, when we were there in the late afternoon. Coffee in the room was also good. The staff were friendly and accommodating, where possible.
Disliked: The one lift was still not working, but thankfully we were only on the 4th floor so we used the stairs mostly. We only had to wait if we wanted to go to the roof area. I felt sorry for people on the higher floors. On a lesser note, the phone in the room did not work so calling reception was not an option, and the breakage deposit was not refunded on departure.
Deepak Fri, 11 July 2025
Very good