Very comfortable!

Liked: Even though they are still in the middle of major improvements they were still very accommodating and apologetic for the "mess". The clerk on duty was very pleasant even though it had been a busy day/evening and the hotel was fully booked.We got to the hotel with 15 minutes left of the happy hour (oh, no). Thankfully there were some of the appetizers still available and of course, after a long trip, we enjoyed a couple of drinks on the house.The room was neat and ready for 2 very tired travelers.The breakfast was very good and varied.
Disliked: Nothing....well, maybe it would be nice if the restorations were done.;-)

Superb

Liked: I like staying at Drury hotels and this one did not disappoint.

Passable

Very good

Liked: Loved the 3 free drinks, free dinner and free breakfast included in your stay. Room was clean also. Aa-ron, Paxton and Zain in the breakfast area were great also. Kept food stocked and very pleasant to everyone!
Disliked: The elevator was out and we were on 4th floor... also, popcorn ran really low right before 8pm so no more could be made. And no popcorn for sale in snack area..

Bad

Location was good for the...

Liked: Staff were friendly and helpful. Hotel was clean. Bathroom was spacious and updated.
Disliked: Elevator was broken / not in use.

Super!!

Liked: Even though under renovations, our room was clean, bed comfortable and the Kickback evening and breakfast offering were delicious. The staff super friendly!!

If you're going to Springfield,...

Liked: Friendliness of staff! Shout-out to front desk staff Wayne, Paxton, Javier, & Aaron. Kudos to Zane in the breakfast room and to Duane our bartender. Also, Desmond was awesome and he carried our bags to the 4th floor for us. Our maid Lisa kept our room spotless. We loved the free breakfast and the dinner-time free drinks (3 per day!) as well as the food. Much more than just snacks: soups, chilli, chicken, pulled pork, meatballs, mashed potatoes, baked potatoes, salad, vegetables, pasta Alfredo.
Disliked: Well, the elevator was out of order, but at least we got our exercise on the stairs. Helped us burn off those calories from the tasty snacks and beverages! We had the pool and hot tub to ourselves 75% of our 4-night stay.