Doubletree Resort Lancaster/Willow Valley, Lancaster

Very nice place to stay

Good

The water playground is the...

Liked: The indoor pool and water playground were fantastic! They were the main reason we selected this hotel in the first place, so we really enjoyed having that available for our daughter.
Disliked: Within a couple hours of arriving, my 3 year old daughter found a red pill on the floor in our room (not ours!) Luckily, I saw her with it and took it away before she had a chance to eat it! That could have been a dangerous situation for sure. I thought a nice hotel like this should clean better to ensure these types of accidents don?t happen. We had a room adjacent to the beautiful Palm Court in the center of the hotel. We thought this was a lovely room, until the music from a masquerade ball began around 7 pm on a Friday night. The event had a DJ in the Palm Court, which literally sounded like a night club in our room. We had a very difficult time getting our 3 year old to sleep with the sounds and vibrations being felt in the furniture. In spite of many complaints, from us and other guests, the party continued until 9:30 pm as planned. Hotel staff initially told us they were not informed of a DJ performing at this function, which was hard to believe seeing that it was a ball. The next day, a manager told me that they ?didn?t have the luxury of confining a party like like into a conference space away from the open air atrium.? I suppose they are willing to deprive all their other guest of luxury in order to accommodate special events. We would have like to have been told in advance about the unavoidable disturbance when checking in, as we might have been able to find another room for the night. Perhaps a discount or refund for such as unpleasant experience could have been offered as well, but nothing was. Just a ?sorry? from the manager. The rest of our stay was uneventful, but the first impression is hard to overcome.

Good

Exceptional

It was a pleasant stay.

Liked: I was pleasantly surprised that we were on the main floor and close to the lobby which made it very convenient for us.
Disliked: I can't think of anything about the stay to put in this space. I am having one concern and I talked with the staff about it and they have been extremely helpful.