DoubleTree By Hilton Metropolitan New York Guest Reviews
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|1.2 miles from New York City centre|
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Joanna Tue, 16 April 2019
Good could have been better
Liked: The bed was comfortable
Disliked: Jessica front desk was rude she put me in a cracker box tiny tiny room cost me $764 I complained to the manager was able to get a better room
Ericka Tue, 16 April 2019
It was fine
Liked: The hotel was very nice. I liked the bar in the hotel that was nice
Disliked: .Jessica at the front desk was very rude to myself and and family. The rooms needed to have a microwave and refrigerator, if we brought back food from restaurants. Should not have to pay for internet should have been free.Jessica needs to work on her customer service and not talk back to staff in front of customers
Tourist Tue, 16 April 2019
We didn?t spent much time...
Disliked: The doors didn?t work properly and the cleanliness wasn?t very good
Astrid Tue, 16 April 2019
I will be back and...
Liked: I loved being treated with respect and with love by Marlyn, Jessica and Rafael. Those three made me stay so enjoyable and I almost felt like I?ve known them forever because of how sweet they were. My little sister is a bundle of joy and all three of them spoke to her with respect and even joked around. I will be calling the manager of this location to share my satisfaction with the service those three individuals provided. Thank you!
Disliked: I was first ?helped? by a very unpleasant woman. Lucky for her I forgot her name and I choose to remember the good stuff. Who ever she is you?re in the wrong industry because customer service is key in hospitality.
Anonymous Tue, 16 April 2019
Ok but for the money...
Liked: Great shower water flow, quiet
Disliked: No coffee maker, no refrigerator, no microwave oven, pillows smelled like bad breath and dirty hair, carpet needed cleaning, smelled musty
Tracy Mon, 15 April 2019
Above average stay
Liked: Location, bar staff was very good and the prices were competitive.
Disliked: Looks a bit dated, new carpets and a lick of paint is needed
Monique Sun, 14 April 2019
Disliked: The room very small
Bernadine Sun, 14 April 2019
Disliked: Charged 15$ for wifi. Was unaware and not informed
Christopher Sun, 14 April 2019
Dustin Fri, 12 April 2019
Liked: Good location and friendly staff
Disliked: Room was dated, and could not adjust the AC.