DoubleTree By Hilton Hotel Austin Northwest Arboretum, Austin

Very good

Liked: Room was nice and the facility was quite posh. Staff were polite and helpful. Good location.
Disliked: Was surprised that parking and breakfast were extra given the higher room rates. Our windows opened to the atrium and the bar area there was loud at night.

Very good

Practical

Liked: Great facility
Disliked: Can’t walk anywhere

Good

I was not happy with...

Liked: The property is clean and the staff are friendly. This year coffee was provided in the lobby for guests each morning.
Disliked: There has been a significant change concerning the parking. The hotel has outsourced the parking to a management company called PMC. Tonya Baker is the Guest service Manager who can only be reached by phone. Don’t expect a response when you call.We have been staying at this hotel for the last 5years and now they change the rules.There is now a $10.00 parking fee charged daily. When we checked into the hotel, The lady at the reception desk did not mention anything about the new rule. We parked our car as usual in their huge almost empty parking lot and checked in for the night. On the second day of our stay we received a notice on our car that said we had to register our car in their parking system. After checking with the front desk we were told that they did not handle parking and we needed to check with PMC . When I asked why this change was not explained to us when we arrived she simply shrugged her shoulders and said they no longer deal with the parking. The policy change happened in Dec. 2024I had to pay $10.00 plus a $5.00 fee for not registering the day we arrived. Total with tax $ 16.54. Then the prompts asked how many more nights we were staying and then had to pay ahead for the remainder of the trip, $10.00 /day plus Tax.