DoubleTree By Hilton Hotel Austin Northwest Arboretum Guest Reviews
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7.7 miles from Austin centre |
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Heather Mon, 15 April 2024
Very good
Liked: Room was nice and the facility was quite posh. Staff were polite and helpful. Good location.
Disliked: Was surprised that parking and breakfast were extra given the higher room rates. Our windows opened to the atrium and the bar area there was loud at night.
Karim Mon, 15 April 2024
Very good
Michael Sat, 6 April 2024
Practical
Liked: Great facility
Disliked: Can’t walk anywhere
Jeffrey Thu, 28 March 2024
Good
Claudia Fri, 22 March 2024
I was not happy with...
Liked: The property is clean and the staff are friendly. This year coffee was provided in the lobby for guests each morning.
Disliked: There has been a significant change concerning the parking. The hotel has outsourced the parking to a management company called PMC. Tonya Baker is the Guest service Manager who can only be reached by phone. Don’t expect a response when you call.We have been staying at this hotel for the last 5years and now they change the rules.There is now a $10.00 parking fee charged daily. When we checked into the hotel, The lady at the reception desk did not mention anything about the new rule. We parked our car as usual in their huge almost empty parking lot and checked in for the night. On the second day of our stay we received a notice on our car that said we had to register our car in their parking system. After checking with the front desk we were told that they did not handle parking and we needed to check with PMC . When I asked why this change was not explained to us when we arrived she simply shrugged her shoulders and said they no longer deal with the parking. The policy change happened in Dec. 2024I had to pay $10.00 plus a $5.00 fee for not registering the day we arrived. Total with tax $ 16.54. Then the prompts asked how many more nights we were staying and then had to pay ahead for the remainder of the trip, $10.00 /day plus Tax.
Timothy Fri, 22 March 2024
Passable
Disliked: room wasnt serviced the 2nd day. Shower wand bracket fell off the wall when i picked it up.
Atefeh Wed, 6 March 2024
Exceptional
Beth Mon, 4 March 2024
Exceptional
Kristi Sun, 3 March 2024
Good
Kristi Thu, 22 February 2024
Good
Liked: The staff was nice and the breakfast was a good deal.
Disliked: The carpet needs upgraded. I also didn't like that we had to pay for parking.