Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

Nice venue tlroonx need a...

Liked: Restaraunt downstairs was fab
Disliked: TV not working, Kettle not working, Noisy air con/ Heating

Exceptional

Liked: The bedrooms were spacious and light

okay

Liked: Staff was very nice. I had forgotten my airpods in the room. The head of housekeeping (Katarzyna Brzozowska)personally took the pain and posted the airdrops back to me. Also the lady at the reception (Komapreet) helped me a lot. Very good staff.
Disliked: Cleanliness and general maintenance of the property. This not down to the housekeeping people to maintain the property, lack of poor management

Fab conference great location

Liked: Great location great vibe
Disliked: All good staff were great.

Alot of money for 2...

Liked: Location staff was lovely apart from 1 person
Disliked: Couldn’t find my way around not signed very well thought it may have been me being tired but no people was trying to open our door at night time thinking it was their room had terrible sleep both nights

Good

We were so surprised with...

Liked: Stunning value for a stunning room.
Disliked: Size of the room & the standard

Pleasant

Liked: Location
Disliked: Bit tired

Great Arena

Liked: Attended a conference in the arena and it's an absolutely fantastic setup. Bright, modern, airy, clean and large enough to accommodate a few 100 exhibitors srands and guests