Best Western Plus Waterloo Guest Reviews
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Dawn, Beamsville, visiting RIM Park Sun, 26 May 2013
It was very close to many shops and services and the checkout time was ideal for our family. Room was clean and bright and there was a huge TV. Thanks for making our stay fun in Waterloo.
Liked: Very positive.
Leeann Mon, 12 February 2024
Never stayed. They were under...
Liked: Absolute nothing
Disliked: The staff
Stephanie Sun, 10 December 2023
Booking.com screwed us
Liked: Seems like a nice hotel. Front desk staff was very nice.
Disliked: Didn't actually get to stay here. Booking.com never sent our reservation and they didn't have any rooms available. We ended up having to stay elsewhere last minute for twice the cost.
Miller Tue, 5 December 2023
Bad
Liked: Absolutely nothing.
Disliked: When we arrived we were told our reservation was not any good. They said they weren't taking reservations from Booking .com any longer. They didn't offer any assistance either. Total disaster with nowhere to stay..Had to return home a 4hr drive.
Tari Sun, 3 December 2023
Will never book Best Western...
Liked: Took our reservation and had no room available
Disliked: Horrible customer service to leave us without a room last min
Nicole Thu, 23 February 2023
Good
Liked: It was nice to see the hotel providing for refugee families.Coffee machine great.Staff very pleasant and accomodating.
Jenny Thu, 15 December 2022
Good
Liked: The pillows and bed were very comfortable. Breakfast was very good.
Disliked: The pool was too cold and our key cards didn’t work regularly.
Natasha Mon, 5 December 2022
Exceptional
Liked: The jacuzzi tub was what I booked the room for and it was amazing and made my relaxation weekend a success
Andrew Sun, 20 November 2022
nice hotel, would cheerfully visit...
Liked: Room was large, beautiful and very clean. Staff were very helpful. There were several large groups with children in the hotel but they appeared to be organized onto a couple of floors of the hotel, whether intentionally or not I can’t say. These areas were quite noisy during the day time, but the part of the building where we were located appeared to be populated by other couples and was very quiet.I only noticed that some of the areas were loud because I went to get ice and the machine was located down a floor from us. The common areas were kept very clean.
Disliked: the only complaint I have is that the ice machine on our floor was out of order. very minor point.
Marg Thu, 10 November 2022
Bad
Gina Wed, 19 October 2022
Pleasant