Crowne Plaza Providence Warwick Airport Guest Reviews
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3.7 miles from Warwick centre |
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Roseann Thu, 28 March 2024
Very good
Liked: Accommodations were Perfect! The bed was very comfortable. The proximity to the highway was also very convenient,The manager John turned the experience around for me. He was excellent at providing a quality experience.
Disliked: Initially when I arrived the front desk person was not very friendly especially when I asked about an earlier check in.She was also a little rude to my son when he went back a couple of hours later to check on the room. We were here for a hockey tournament for my grandson and as a handicapped grandmother it would have been nice to get settled before going to the game. I received a phone call from John around 3:30 informing me there was a problem with my reservation and the room we reserved was unavailable. He quickly resolved the problem and gave me different rooms which worked out beautifully. John was very professional, friendly, and accommodating. He even remembered my name the next morning. I'm in customer service myself, and I always try to go out of my way for my families. He did just that and turned my day around.
Robert Wed, 27 March 2024
Exceptional
Jinzhao Mon, 25 March 2024
Exceptional
Robert Mon, 25 March 2024
Exceptional
Cheque Mon, 25 March 2024
It could have been better.
Liked: Breakfast was good, more food should have been made on time.
Disliked: I didn't like that there were teenage kids next door from my stay and they were making so much noise at night running and out and banging on my door while me and my family were trying to sleep. Our stay wasn't appreciated. We called for security but kids still continued to make nosies. A complimentary stay or two will be very much appreciated or a refund.Also we had to call maintenance because the heat in the room wasn't working.
Deserie Mon, 25 March 2024
Exceptional
Alison Mon, 25 March 2024
Exceptional customer service Bim and...
Liked: Bim and Jon were fantastic! Always go the extra mile exceptional customer service!
Disliked: N/A
Tsedey Mon, 18 March 2024
Exceptional
Liked: We had a great experience from the moment we checked in until we checked out. Jon who helped us during check in was very kind and helpful. We used the swimming pool which was warm and nice. The beds were comfortable and the room was spacious. The breakfast was also good.
Disliked: When breakfast is included in the price, it would be great if it is for all people the reservation is made for. We made a reservation for two adults and two little children but the breakfast voucher was only for two. That was a bummer.
Joana Thu, 14 March 2024
Exceptional
Joyce Wed, 13 March 2024
Exceptional
Liked: Every thing