Crowne Plaza Times Square Manhattan Guest Reviews
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|0.6 miles from New York City centre|
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Shirley, Griffin Mon, 28 March 2016
My sisters and I had a wonderful stay at the Crowne Plaza Times Square. Beautiful hotel, with excellent, professional, and friendly staff. Thanks for helping to make our stay in the city a good memory!
Liked: Beautiful, clean, room!
Ben, Lexington Tue, 22 December 2015
Our experience was amazing from check in to check out. Everyone was so friendly, room was great with a beautiful view. The fitness room was unbelievable! I've stayed at many hotels and this was by far the best. We cannot wait to come back to NY and stay here again.
Timothy M, Brackney PA Thu, 19 February 2015
We chose this hotel because it is across the street from the Longacre Theater where we were seeing a show, just a few steps away. The hotel is huge, with multiple exits. So we asked two uniformed guys near the front desk which exit to take to come out at the theater. Neither of them had ever heard of the theater, and it's just across the street! So we randomly chose an exit and asked the doorman if this was the right door for the Longacre Theater. He said yes and pointed to a line of people on the street and said to just get in that line. We did, and it turned out that the line was to the wrong theater! But the room was very nice, clean and super quiet.
Liked: Room was clean, comfortable, very quiet; excellent location.
Disliked: Pool very limited; staff surprisingly useless for local information.
Eric , Rochester Fri, 3 October 2014
Liked: Great restaurant; front desk was very helpful and friendly; super easy to get a cab at the hotel and the rooms were great! Definitely staying there again soon; the location in Times Square is very convenient.
Sunil Wed, 17 May 2017
Disliked: Not keeping my bag for 2 nights while I visited Boston and came back to the same hotel.
Scott Wed, 17 May 2017
Liked: Clean, bed comfortable, location was nice.
Disliked: Shower kept getting ice cold after a few minutes then became very hot. Happened 3 times overall. Happened during all of my showers. Would rate comfort higher if it weren't for shower situation. No one to greet us and assist with luggage or inform us location of luggage carts. Seemed inconsistent with other hotels in Manhattan.
Judy Tue, 16 May 2017
Liked: Location & view & comfortable bed & pillows & good TV
Disliked: No minibar & fan in bathroom didn't work
Jessie Tue, 16 May 2017
Liked: Room was big and bed was comfortable.
Disliked: No bath mat - I almost slipped and fell when I stepped out of the shower. I didn't put a towel on the floor because I thought a place like the Crowne Royal might have slip resistant floor tiles because so a bath mat didn't need to be provided. I was wrong. I don't know if the noise came from the room next door or in the corridor - it was so loud it sounded as though it could have been in the corridor. If it was in the room next door, better sound insulation is needed. If it was in the corridor, signs concerning quiet times (which I have seen in other hotels) might be helpful. I was kept up until about 2 AM by the noise the same people were making (it was so loud, I could recognize voices) and I had a major presentation to make that day and could have used the sleep!
Zaid Mon, 15 May 2017
Liked: The comfort level is great.
Disliked: The service was too slow.
Jonathan Mon, 15 May 2017
Alonzo Mon, 15 May 2017
Liked: Nice room, friendly staff
Jam Mon, 15 May 2017
Liked: The room the design of hotel
Disliked: Parking valet was $70 something which is too expensive for valet
Robin Mon, 15 May 2017
Liked: Location and breakfast buffet.
Disliked: Facility needs renovation in the standard rooms. It's dated and worn. Male Concierge was not that helpful. I was not impressed with his attitude. Female was very nice and helpful.
Bernard Mon, 15 May 2017