Check in was at 3 pm which was ridiculous. Reserved a non-smoking room but the room smelled like cigarettes - even the lobby smelled like cigarettes. Tried to order room service for breakfast but no one answered so we had to drive and find somewhere to eat. For the amount we paid for one night I think it was a rip off - totally disappointed with our stay. The staff were friendly - the only positive I noted.

Disliked: Check in was at 3pm; room smelled like smoke.

Exceptional

Liked: The hospitality was great
Disliked: No free breakfast

Great staff, location, and experience!...

Liked: Was upgraded to a suite without asking and appreciated it so much as I was here with my husband to see the Texans game for his 1 year anniversary gift. The room was so great and spacious and the check in was a breeze. This was my second time here and won?t be the last!
Disliked: The bed was not the most comfortable in the world but we survived!

Passable

Exceptional

Fabulous

Disappointing

Liked: Room was comfortable. Hotel grounds is beautiful.
Disliked: Because of football game at NPR, was not able to get into hotel parking lot. Entrance was coined off to keep non guest from parking - but how are guest supposed to get in??? Also hotel appeared to be charging to park in their parking lot.

Bad experience, looks old and...

Disliked: Place is too old, run down,

Exceptional

Liked: Close proximity to downtown, stadium and highway.
Disliked: N/a