Check in was at 3 pm which was ridiculous. Reserved a non-smoking room but the room smelled like cigarettes - even the lobby smelled like cigarettes. Tried to order room service for breakfast but no one answered so we had to drive and find somewhere to eat. For the amount we paid for one night I think it was a rip off - totally disappointed with our stay. The staff were friendly - the only positive I noted.

Disliked: Check in was at 3pm; room smelled like smoke.

Good

Liked: Great location to NG R stadium.
Disliked: Restaurant too far from back of hotel where room was. Stopped serving breakfast just as we arrived. Buffet still in place but couldn't choose it. Left for Denny's. Charge for parking day of game not told to guests upon check.in causing significant upset. Should be half what non-guests pay. Actually should be free as hotel not fully booked, but definitely at discount.

Good

Liked: It was in walking distance to NRG stadium. Hotel staff were friendly and helpful. Onsite food and bar were nice as well.
Disliked: Rooms were very dated. Walls were very thin.

GO PATRIOTS!!

Liked: That it was close to the stadium we were attending. The rooms were clean the maids took care of them very well.
Disliked: We stayed here because it was close to NRG Stadium for the game we were attending. We asked if we needed to pay for parking they said no. Upon returning from a day of shopping before the game we were told we needed to pay $30 to park in the lot which we previously asked if we needed to pay for. Myself and some other patrons of the hotel complained until they gave us a free parking ticket. Had the buffet breakfast on our last day and everything was cold.

Not attentive to detail in...

Liked: I liked the closeness to the football stadium.
Disliked: I was not given a King bed as I requested. The hairdryer was dirty, sticky. It was obvious it hadn't been cleaned for a while.

Terrible

Liked: We found blood on our bed when we came into our room initially on Friday afternoon & were told on Sunday that we had to pay for parking for the game even though we already paid 1200 dollars Canadian to stay in a place that wasn?t worth 500$ because they can?t even clean a room....needlesss to say. We paid an stayed in Galveston every night except game night, as that was why we flew from Canada to watch our first nfl game.
Disliked: Price, clean bed sheets an not to be told we would be towed away if we didn?t pay for parking.

Very poor

Liked: location
Disliked: 15$ breakfast... $30 Hamburger and fries $30 parking no microwave in room no fridge in room no carts for luggage

Worst hotel experience I've had...

Liked: Leaving. Worst hotel experience I've had in 20 years. Under staffed and clueless. No attempt to take care of the overwhelming number of guests. Nothing to like in this run down, poorly maintained hotel.
Disliked: Everything. To start, all entrances were closed due to football game. Had to call front desk to find out how to get in. They attempted to charge $30 for parking outside, threatened to tow if you didn't pay. NO NOTICE GIVEN that this was an issue. Check in took one hour and twenty minutes! Super long line and poorly staffed front desk. I spoke with another guest who said this always happens when there is a game. After the game, long line to the bar. All of the things I requested beforehand was not done in spite of an email confirmation they would do all...

The only advantage is that...

Liked: Awsome
Disliked: door to patio didnt close , coffee maker didnt work, charged us $30 for parking also I had booked room 6 months ago and I was sent to the back . not in the main building. so upset.

Exceptional