Check in was at 3 pm which was ridiculous. Reserved a non-smoking room but the room smelled like cigarettes - even the lobby smelled like cigarettes. Tried to order room service for breakfast but no one answered so we had to drive and find somewhere to eat. For the amount we paid for one night I think it was a rip off - totally disappointed with our stay. The staff were friendly - the only positive I noted.

Disliked: Check in was at 3pm; room smelled like smoke.

It was dirty, very old...

Liked: Nothing
Disliked: Everything

Very poor

Liked: Close to NRG
Disliked: Dirty. Needs repairs and renovations. Everything was taken out of the room including toiletries and hair dryer. Felt unsafe. Smelled bad.

Superb

Very poor

Disliked: No security for vehicles,my truck got broken into,there where roaches in the room. The heater did not work just a poor experience. We have stayed there 4 years in a row all ways been good until now, we will not go here again.

Exceptional

Liked: Near the Nrg Stadium...

Superb

Liked: Location to Reliant Stadium walking distance.
Disliked: Carpet in room seems out dated.

No one at front desk....

Liked: It was clean and seemed to had been of high end at one time.
Disliked: The towels looked gray, too old.

We were there for medical...

Liked: Great location to MD Anderson.
Disliked: It could use some updating in the rooms.

Bad

Liked: Location
Disliked: Room flooded roaches hotel stinky