Very good

Exceptional

Superb

Liked: The staff was great very friendly, we forgot something in our room and a staff ran out to bring it to us.
Disliked: The room was a little small and a little difficult to baby proof, if I didn't have a baby with me it would have been perfect. The elevator was also really slow most of the time.

Worst experience of my life

Liked: Location
Disliked: My stay, which was meant to be a pleasant getaway, turned into a nightmare due to several issues that I encountered upon check-in.Upon arriving promptly at 3 pm for check-in, I was dismayed to find myself waiting for a frustrating 40 minutes before being attended to. This delay was highly inconvenient and set a negative tone for the remainder of my stay.Furthermore, I was shocked to discover that the hotel had failed to disclose any information regarding a security deposit requirement or acceptable modes of payment during the booking process. Unfortunately, I had left my wallet at home, and my only means of payment were credit cards stored on my Apple Wallet. Despite my earnest requests, the staff adamantly refused to accept this form of payment, which left me feeling stranded and helpless.The lack of empathy and willingness to assist from the manager, Inreet Kaur, only exacerbated the situation. Instead of offering a solution or showing understanding towards my predicament, Ms. Kaur chose to lecture me on the importance of carrying multiple cards, which I found incredibly demeaning and insensitive.Moreover, when I suggested alternative payment methods, such as an e-transfer, I was met with dismissiveness and was callously directed to another hotel. This public humiliation, especially in front of my distressed family, was utterly uncalled for and deeply upsetting.Additionally, despite booking two rooms, we were only intending to utilize one.In summary, the lack of customer service, empathy, and professionalism displayed by your establishment during my stay was deeply disappointing. I urge you to address these issues promptly to prevent similar experiences for future guests.

Was enjoyable,

Liked: Hit tub and swimu pool
Disliked: Locativo

Exceptional

Liked: Friendly staff and clean
Disliked: N/a

Disappointing

Really nice

Liked: I enjoyed my stay, this is my third time staying at the Living Stone Resort and I cannot complain, the bed is comfy, room very comfortable, the upgrade to the rooms is superb. The front desk friendly and we enjoyed our time at the pool and hot tub.
Disliked: N/A

Exceptional