Courtyard by Marriott Wichita East Guest Reviews
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6.8 miles from Wichita centre |
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Dorothy, Junction City, visiting Hartman Arena Sun, 1 March 2020
Easy to find; clean.
Liked: The bar.
Disliked: Had a microwave but wasn't plugged into outlet.
Crystal Tue, 19 March 2024
Good
Lanny Mon, 18 March 2024
Great place to stay.
Liked: First class. Comfortable bed. Very clean.
Disliked: Could use a restaurant
Nawar Mon, 11 March 2024
Exceptional
Brandon Mon, 26 February 2024
The WORST experience both hotel...
Liked: We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.
Disliked: We had reservations for a Queen 2 queen bed room for our family of 4. We had even included in our reservation that we would be arriving between 9 and 10 pm and booking.com sent an email saying that "special request" to check in late had been approved. After waiting at the front desk with no worker for about 20 minutes, someone came and checked us in without comment about any issues accommodating our reservation. We get to our room to find 1 king bed. For 4 people. I went down to change it and they said they literally did not have any double bed rooms left and the entire town was booked solid due to 3 different sporting events. We called booking.com who gave us even more of a runaround, blaming the hotel, telling me that they cant do anything but ultimately, after being on the phone with booking.com for 40 minutes, speaking with 2 people and being disconnected once, that they would try to get the hotel to make it right. The next morning we asked the front desk if there would possibly be any double rooms we could move into that night since we knew one of the events would be over by that night. He said he would have something after the checkout time. So the afternoon of the 2nd day they transferred us to a room like we reserved to begin with and had already paid for via booking.com. The next day, after we checked out of the hotel we received via email an invoice directly from the hotel showing we paid for the 2nd night AGAIN but this time directly to Courtyard Marriott. Keep in mind we stayed 2 nights and had already paid for those 2 nights through booking.com. Further recall that only 1 of those nights was in the room we paid for. I promptly called the hotel where I spoke to 2 more people. The 2nd person, even after I explained the ENTIRE situation again, got smart and said well it sounds like we only charged you for 1 night and we should have charged you for 2. I explained again that we had already paid for both nights through booking.
Patricia Fri, 22 December 2023
It worked
Liked: Clean, easy access, efficient friendly staff
Disliked: Room was very, very cold, took hours to warm up. Staff brought extra blankets twice, but ridiculously cold
James Mon, 18 December 2023
Good
Ahmad Thu, 14 December 2023
Very good
Verified Hotel Guest Thu, 19 October 2023
Liked: Location
Chuck Sun, 1 October 2023
Very good
Chuck Sun, 1 October 2023
Very good