Very nice hotel, loved our...

Liked: Great room, super spacious
Disliked: The main reason we booked this hotel was the indoor pool. When we arrived my kids wanted to get in the pool but it was shut down for some reason🤷🏻‍♂️ We were all very disappointed since this was the main reason why we spent $400 to stay here for two nights. Wish we would have known before we spent that much money.

Exceptional

Liked: Staff is exceptional, very friendly
Disliked: No microwave

Bad

Very good

Exceptional

Would stay again.

Liked: Carlos at front desk was amazing! He was knowledgeable, helpful, kind and courteous! Location is very convenient.
Disliked: No USB ports in room for charging electronics. Bathroom could use some ceiling repair, but wasn’t horrible. Pool is small. Breakfast lacked lot of good options, but had Starbucks coffee!! No complementary breakfast. Overall, good place to stay.

Very good

Everything! Mostly the lady at...

Liked: Everything! Mostly the lady at the front desk SIA! She was so sweet and so helpful! She showed us such hospitality! We were traveling with our baby and didn’t realize our room can with out a microwave. We have to warm our baby’s formula for her to eat it. Sia took it upon herself to find us an extra microwave so we wouldn’t have to leave our room during the night! This meant so much to my family that she would care enough to make our stay as comfortable as possible. We will be staying again when we are in the area. Also the pool was nice and warm! It was a cold windy weekend so having a warm pool was a plus!
Disliked: Nothing!

The website wasn’t working properly...

Liked: Great experience until I received a double charge on my credit card.
Disliked: Website for booking.com. It didn’t verify my booking so I called hotel direct to see if I had a room. They assured me I did, but I was charged twice on my credit card when I received my credit card statement.