Courtyard by Marriott Richmond Northwest/Short Pump Guest Reviews
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11.7 miles from Henrico centre |
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Jane, Greensboro, visiting Collegiate School Richmond Mon, 12 March 2018
Well, to start, I had made a reservation for a room with 2 queen beds. I had the print out of the reservation confirmation to prove it and when I arrived I was told there were only rooms with one king bed. Then, when we attempted to get an Acai bowl for breakfast, the staff was unsure how to make it and it was quite melted and disappointing once we got it. Finally, we are Marriott Rewards members and when I asked for a late checkout (just one additional hour), I was grumbled at by the front desk lady.
Liked: Convenience to main roads and restaurants.
Disliked: Reservation was not as selected. Breakfast items not well made. Sunday a.m. front desk staff member was not very nice.
Jacqueline Thu, 14 March 2024
Very good
Liked: The staff was very friendly, the room was clean and the location was great.
Disliked: The mattress was not as comfortable as some. It's possibly time to change it out.There was no complimentary coffee):
Anatoliy Mon, 26 February 2024
Exceptional
Shanequa Mon, 26 February 2024
Superb
Disliked: The extra charge
Tiffany Tue, 20 February 2024
The stay was comfortable and...
Liked: Customer service was fantastic, Darrel was extremely helpful and was able to answer all of our questions.
Disliked: The property was very clean and the fitness center and swimming pool were AMAZING
Sharon Mon, 19 February 2024
Exceptional
Sharon Mon, 19 February 2024
Exceptional
Anthony Sun, 18 February 2024
fabulous location
Liked: What Breakfast? My wife told me breakfast was included when I got down there I discovered you had to pay, no wonder there was no one in restaurant.
Disliked: Not insult people by not having breakfast. Dont have cbs sports on tv
Dana Mon, 29 January 2024
Exceptional
Amy Sun, 28 January 2024
Pleasant
Disliked: Requested a room with a balcony. Email confirmed that i would have one but did not upon arrival.
Mayfield Mon, 22 January 2024
We expected more for the...
Liked: The staff was incredible at check in. Beds were comfy.
Disliked: Room smelled! We called and it was handled. Bathtub handle fixture loose.