Liked: Very clean room and awesome customer service
Disliked: Couldn't control the A/C, didn't have a continental breakfast, and limited parking.

Exceptional

Bad

Liked: I did not used this hotel and as I was trying to check in the manager, said that they are sold out and something must’ve been wrong with the Booking.com, but on my credit card statement, I was still charged $147 even though I did not get any room there.

Simple, clean, safe, friendly staff

Liked: The Sonesta Tempe Downtown was simple, but the basics met my expectations: clean, safe, quiet, and close to downtown Tempe! The staff was especially kind despite a busy Final Four week.
Disliked: The AC stopped working randomly so woke up in a sweat but it kicked back on. Can't complain much. It was great!

Nice, comfortable, and quiet.

Liked: Everyone was super nice. I really enjoyed our stay with Sonesta. I may book again soon. Thank you!
Disliked: That our room was not cleaned at in our 3 day stay.

Exceptional

Passable

Liked: It was clean
Disliked: I was there for four days and they did not clean my room empty my trash, or give me fresh towels during that time. I was supposed to get free breakfast every day and two of the days it was not available.

Superb

Passable

Exceptional