Sonesta Select Birmingham Colonnade Guest Reviews
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7.0 miles from Birmingham centre |
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Vernetia Wed, 17 April 2024
It was okay. I might...
Liked: Cleanliness
Disliked: No breakfast available.
Stephen Wed, 17 April 2024
Very good
Angela Tue, 16 April 2024
Pleasant
Liked: The front desk was very nice and helpful.
Disliked: The cleaners were very hard to communicate with and they came into our room without knocking first. Was very unprofessional and quite upsetting. Need to work on there staff.
Hal Mon, 15 April 2024
Great stay and conveniently located.
Liked: Great location. Host was nice. Rooms were super comfy and clean. They are currently beautifying the outside of the hotel.
Disliked: The hallways could use new carpet.
Sara Mon, 15 April 2024
Disappointing
Liked: The location
Disliked: Smelled like pot and the pillows and blankets smelled like cigarette smoke
Clint Sat, 13 April 2024
Good
Angel Sat, 13 April 2024
Bad
Liked: Nothing
Disliked: The staff was very raciest
Vicki Sat, 13 April 2024
Superb
Liked: The location was excellent
Regina Fri, 12 April 2024
Bad
Liked: Nothing I didn't get to stay in the hotel.
Disliked: Terrible! Save your money. They overbooked the hotel . We asked for late check in because we were traveling from Ohio. They gave away our room even though I confirmed late arrival twice and it was approved. The lady at the front was horrible and said too bad we have no rooms and they had already charged our card. I have yet to receive the money they were supposed to refund from March 22nd and it's April 11th. Have NEVER had worse customer service at 1 AM. My husband, myself, and three teenagers had to sleep at a local rest stop until we could make it a little bit further. We never complain but made sure to leave a review to save others the trouble!
Nick Thu, 11 April 2024
Bad