No major complaints

Liked: Spacious, clean
Disliked: Parking and entry is weird and confusing. Towels were a lil dirty

I paid a lot of...

Liked: It was nice, close to the highway. The suite was big.
Disliked: The workers was rude didn’t speak no English and one lady in the front laughed when there was no hot water in the room they switched us and laughed when there were no Dollie’s to move our stuff.

KEEP LOOKING. This is a...

Liked: I wouldn't say like, but can I say anything positive? Yes, the water in shower was hot and the room was big.
Disliked: Disgusting and nasty. I have stayed at Sonesta's before and this is the worst motel grade facility. Don't let the front renovated lobby fool you. They literally stopped caring after that. The smell the moment you hit the hallway is awful, the carpet is beyond dirty and soiled with trash, and clorox in multiple places, the stairways have not been swept or vacuumed. Literally trash on the floor. The room? Same lack of care. The wallpaper literally peeling off, the shower plug broken on the side, mold and dust on vents. Red stains on the chair. The toilet was dirty and ran all night long and then water pours out on your behind when you use it, yuck! The comforter and pillows were dirty. The door bolt does not work (I was first assigned to a room where someone was in there), the TV is petite so you can't see it from the bed....and the bugs....yes, spiders, ants, gnats. I will NEVER stay here again.

Nice room

Liked: Room was nice
Disliked: All was nice

Staff were professional and polite....

Liked: Breakfast was fine but please change it up. Nobody wants sausage patties and potatoes and eggs every morning.
Disliked: Your exposed internet!!!

Exceptional

Liked: It was great
Disliked: Clean and it was around a lot of food

Exceptional

Worst Stay Ever

Liked: Did not utilize the breakfast setup as the facility looked trashed
Disliked: The room was on the backside by the exit door and trash was piled up upon coming in and same trash plus more accumulated on the ground. Was stated as Non Smoking yet reeked of cigarettes and marajuana nightly so much we put a towel under the doorway. We were locked out of the room due to a faulty security latch. Staff had to use a Slim Jim to open. Per contract rooms cleaned every 3to 4 days, when requested to have cleaned the 2 nd day ( bathroom only) was not and could not supply cleaning products to use. Ice Machines were not working upstairs or downstairs. Customers dirty towels sat outside in the walkway for hours. Online advertising Very Misleading. Will Never stay at property of Sonesta ever again

Exceptional