Cottonwood Suites Boise Riverside Downtown Guest Reviews
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|1.6 miles from Boise centre|
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Ashley Tue, 4 August 2020
Dillon Tue, 4 August 2020
Beginning stay had potential ruined...
Liked: The property is older but close to downtown and somewhat up kept. Our first night we experienced a situation and asked to be moved or for the situation to possibly be somewhat taken care of. The front desk agent was very accommodating and came up to the room to try to situate the situation as well as leaving us gifts for the inconvenience. The gifts were an amazing gesture and we truly appreciated the attempt of her coming up to our room to help fix the situation due to them being sold out.
Disliked: My second day comes around and I was told to call the front desk to attempt being moved to a another room the next day. I called around 9am and the front desk agent said they would talk with housekeeping to see what the possibilities were since they were sold out on Saturday 8/1. Which is completely understandable, however I never received any call back and not even a simple message on our phone. Seemed brushed off the second day and wasn?t impressed with the ending of the stay. I also would advise for housekeeping to dust all patio rooms (our room had a spider web in the corner of the sliding door, saw one baby spider crawling across our bed, and another on top of the AC). I also would recommend for non smoking outside in the back (towards the river side) I was unable to even stand outside on our patio due to the people below always smoking cigarettes and not wanting our kid?s around the smoking. Pretty much paid for a patio room for accommodations I did not get to use at all. I?ve worked in the hospitality industry for about 10 years from housekeeping to front desk in a tourist town so I know how demanding and hectic the business can be. Unfortunately overall I was not impressed with the amount paid for on the rooms, lack of or no response from staff, and cleanliness of the property outside as well as inside.
Cheri Tue, 4 August 2020
!over the room and view...
Liked: We had a great pet friendly room and having the pet area right outside our slider was great. Everything was in the perfect proximity to our vehicle. Highly recommend this hotel.A nice park like setting right outside our room.
Disliked: Everything was great.
Estela Sun, 2 August 2020
Relax and calm
Liked: Very relaxing place Close by the River and all complete ,gym pool,jacuzzi area for the dogs and especially the view of the river that gives a lot of peace and tranquility including the breakfast was good
Kim Sat, 1 August 2020
Liked: Staff, location , price, beds Awesome
Disliked: Needs updated, like more plug ins for phones, but for an older motel it was great
Brenna Wed, 29 July 2020
Liked: The staff at the front desk was incredibly friendly and helpful. Our room was clean and the beds were cozy! We loved the bathroom and shower, especially after a long day of hiking. It wasn't too far from downtown either.
Anonymous Tue, 28 July 2020
No frills when passing through...
Liked: Due to COVID-19, breakfast was provided sack lunch style. It was appreciated. Decent value.
Disliked: Wasn?t very clean. Facilities worn. Only entrance through lobby.
Cindy Sat, 25 July 2020
Liked: Clean, comfortable friendly staff. Grandkids got to swim in the pool.
David Sat, 25 July 2020
Okay. Meets bare minimums in...
Liked: The was no breakfast.
The room was at best a 'c' level. The electrical outlets should be replaced. There are no table level outlets in the room--you have to get down on your hands and knees to plug in any item and the outlets are worn out by over-use. This could be hazardous.
Disliked: The price was okay for the not so good condition of the property.
Alec Mon, 20 July 2020
Don't stay here if you...
Liked: Comfortable bed, good location
Disliked: The motel is rather old and tired. We were horrified about the lack of COVID awareness. There were no signs about wearing masks or keeping social distance. Most of the staff did not wear masks. NONE of the guests except us were wearing masks. We were appalled by the lack of care paid to this pandemic.